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Freeze internet connection RUCKUS ICX-7150-C12P switch after power outages.

Rmslead

Last weeks, we had a power outage, and ever since, our internet has been acting up. The router, modem, and incoming signal have all been checked and are functioning normally. The RUCKUS ICX-7150-C12P switch is running, but the connection quality has dropped significantly compared to what it was before. All the AP lights are green.
I’ve also tried troubleshooting steps from other posts but no luck.

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pinky_ruckus

Hello @Rmslead ,

Greetings!

Based on the trouble shooting steps we followed, we are glad to know that the issue is resolved.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

All comments

pinky_ruckus

Hi @Rmslead ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing slow speed issues after the power outage.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

/kb/articles/2-fixing-ruckus-icx-7150-c12p-switch-routing-code-spr-issue-using-command-line-interface-cli

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @Rmslead ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

pinky_ruckus

Hello @Rmslead ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Rmslead

Hi, I’m currently on a trip overseas, and won’t be back until Oct 16. To be honest, im not that tech savvy. I moved into Lennar 3 years ago and everything is set up for me. Now that this problem I doubt I’ll be able troubleshoot the problem. Aside from reset the ruckus.

pinky_ruckus

test

pinky_ruckus

Hello @Rmslead ,

Thank you for the response.

I understand that you require further assistance on fixing the issue.

We have tried to create the guides as non-technical as possible so that they are not much difficult to follow.

We request you follow the guide and proceed. Please share the screenshots of the errors (if any) or please let us know if you are stuck at any point of troubleshooting. We will help with it to proceed to resolve the issue.