The one upstairs in my house has orange lights on by the 5g and 2.4g. I am having trouble with my thermostat upstairs and think the problem is related to the router with the orange lights. I do not know what to do. Help please.
Hi @BassCat ,
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your RUCKUS setup is not working,
Could you please let us know the answers to the below queries to assist you better?
1. Was there any power outage before you started facing this issue?
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
Hello @BassCat ,
Greetings!
This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.
I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.
Please feel free to contact if you have any further concerns regarding the same.
No power outage. I’m having trouble with my thermostat staying connected is how I got to the router might be the problem.
Thank you for the response.
From the pictures you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot.
Please unplug the ethernet cable and plug it into the correct port then reboot(unplug and plug from the power outlet) and try to connect to the Internet via Access Points.
It should be plugged into one of the 12 ports as shown in the below screenshot.
Please check and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
No one has moved any wire connections since I moved into my house 5 years ago. It’s worked before. So how would that be the problem? I moved it. Rebooted
Still has the 2g light on. My down stairs one has 4 green lights on. Please let me know what I need to do.
