We had a power outage. Power remained off no more than 15 minutes, Everything went left with the RUCKUS and home WIFi. Currently WIFI is working, but RUCKUS is still blinking orange on the 5G icon. What should we do?
Hi @Slajones1022
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Please note, that Amber lights on 2.4G and 5G is a normal behavior.
If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.
https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html
Please let me know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
I trust this message finds you well.
I kindly request an update on the status of the issue so that we may proceed further with resolving it.
Let me know if you have any other queries.
Thank you.
Best regards,Imran SanadiRUCKUS Lennar Home Community
If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.
Sorry for the delay... I am not sure how to proceed since there are no devices connected
I hope this message finds you well.
Thank you for your prompt response and the information provided.
Regarding the light status, please refer to my initial message for further details. Additionally, could you please elaborate on the specific issues you are experiencing with the RUCKUS system? This will help us address your concerns more effectively.
Thank you once again for your assistance.
Imran SanadiRUCKUS Lennar Home Community
