Hi. I received a replacement switch which was working fine for a few days. Now after a few days my AP has no lights showing and the internet connection is no longer showing. Below is the status of the switch and the status of the AP
Hi @Dylannn23
Greetings of the day!!!
Thank you for sharing the requested information.
Based on the troubleshooting done, your ICX-7150-C12P Switch is not working, and when the Access Points are plugged they are getting power for some time and goes back offline. It's an indication of Switch PoE port issues. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Hello @Dylannn23 ,
Greetings!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that you received the replacement Switch, and the AP is still not turning on.
Could you please unplug the Access point cable from the port which is connected to the Switch (please refer to the below figure) and connect it back to any other 12 ports in the Switch and kindly check if the Ap is turning on?
Please let us know if you have any queries in this regard.
Thank you for your patience and understanding.
Regards,
Pinky Rajendran
RUCKUS Lennar Home Community
Hello. I tried a different port and it is still not turning on. After unplugging and plugging the switch back in yesterday, I received power again to the AP. However, this morning I no longer have power to the AP and no lights are displaying. The switch is still showing the same green lights
As per the case description, I understand that your Ruckus AP is not turning on even after changing the ports. .
As you have mentioned that the switch is working and there are no lights in the access points, it is always good to check if the PoE is disabled or not.
Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to check if the PoE is disabled and to fix the issue if it is disabled.
/kb/articles/6-no-power-on-access-points-and-icx-7150-c12p-switch-with-green-lights-on-syst-pwr-and-poe-disabled
Please follow the process and let me know if you need any help during the process.
Thank you again for your patience.
test
I'm trying to access the CLI through terminal on my MacBook and it is not working. I am not posting the IP here for privacy purposes, but I did use the device IP address which I found through the Fing app on my iPhone.
SSH admin@IP: Unable to negotiate with "IP" port 22: no matching key exchange method found. Their offer: diffie-hellman-group14-sha1,diffie-hellman-group1-sha1
NC "IP" 23: does not result in anything
ssh-keygen -R "IP": No such file or directory
Please enter the below commands once you log in to CLI and share the output.
- enable
- show version
- show flash
- show inline power
- show inline power detail
- show interface brief
Greetings!!!
Thank you for the response and the update.
Please perform the below commands once:
Switch>enableNo password has been assigned yet...Switch#configure terminalSwitch(config)#interface ethernet 1/1/1 to 1/1/12Switch(config-mif-1/1/1-1/1/12)#no inline power
Switch(config-mif-1/1/1-1/1/12)#inline power
Check if it works, If not please refer below:
Please try to hard reset the RUCKUS Switch as described in the RUCKUS Lennar Knowledge Base self-help article mentioned below:
/kb/articles/11-process-for-performing-a-physical-factory-reset-hard-reset-on-the-ruckus-icx-7150-c12p-switch
Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4
Once done, please check the status and confirm.
Thank you again. We appreciate your patience and understanding.
Hello. I entered the commands. What are the next steps?
Thank you for your response.
If the Access Points still do not power on, please proceed with a hard reset of the RUCKUS ICX-7150-C12P Switch as outlined in my previous message.
Please let me know if this resolves the issue.
Thank you once again for your patience.
Imran SanadiRUCKUS Lennar Home Community
I trust this message finds you well.
I kindly request an update on the status of the issue so that we may proceed further with resolving it.
Thank you.
Best regards,Imran SanadiRUCKUS Lennar Home Community
Hello. After performing a factory reset and logging back into the switch, the issue is still not resolved. When I plugged the switch back in during the factory reset, the AP worked and the lights displayed for around half of the day, then disappeared again. Anytime I unplug the switch then plug it back in, the AP will display lights for a very limited time. The status lights on the switch are still the same
