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SYST light orange, reset didn't work, software online missing 'Image' file

bmackay159

Hello, my system unexpectedly stopped working this morning for no reason. The power light is GREEN and the SYST light is ORANGE. I have factory reset my system with a paper clip over 10 times and it is not successful.

I am now going through the software reset process and have gotten to the part where I download the software from the Ruckus support site but the zip file is missing the 'Image' file. I'm now stuck with a brick and my home internet is completely offline. Please let me know what I can do here.

Screen Shot 2024-09-10 at 6.47.51 PM.png

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Squozen

There's nothing in the 'Images' folder that you haven't selected in the screenshot?

Screenshot 2024-09-11 at 10.33.36 a.m..png

I would recommend you use the stability release of the firmware btw: RUCKUS ICX FastIron 08.0.95n (GA) Software Release (.zip)

imran.sanadi@commscope.com

Hi @bmackay159

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please download the files using the below drive link. The same version and files are recommended for Software Recovery in the article.

https://drive.google.com/drive/folders/1YACp-QlX8_0tiDbLz2oRXIdTA411TsTl

Please use the above files and let me know if you are stuck at any point during the software recovery process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

bmackay159

Hello, I misspoke about the files within the software download. It's missing the BOOT folder and not the image folder. I was able to download the IMAGE file just fine.

In the Drive link posted above, is that the latest software update?

bmackay159

Also, do you have more Mac / Apple documentation? Almost everything listed in the articles is centered on Windows / PC, which is different for Macs

imran.sanadi@commscope.com

Hi @bmackay159

I hope this message finds you well.

Thank you for your response and the update.

For ease of process, I would appreciate it if you could use a Windows laptop or PC. Please proceed with the recovery using the files shared in the drive. Once the recovery is complete with the 08090k file, I will provide instructions for upgrading to the latest version, which should take approximately 1-15 minutes.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Squozen

Mac has SSH and TFTP built-in unlike Windows.

Using SSH is as simple as launching the Mac’s Terminal application and typing ‘ssh user@192.168.0.1’ (replace with the real username/IP)

TFTP - https://bacnh.com/howto-start-tftp-server-on-macos

bmackay159

I don't have a Windows machine laying around, otherwise I would have gone that route...

imran.sanadi@commscope.com

Hi @bmackay159

Greetings!!!

Thank you for the response.

Please try to get the console on MAC described at the end of below guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Please refer to the video below for TFTP configuration on MAC:

https://www.youtube.com/watch?v=iviyd91HntU

Please make sure the console into the RUCKUS ICX-7150-C12P Switch first in a separate CLI terminal window prior to turning on the Mac internal TFTP server on another CLI terminal window.