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Ruckus ICX 7150 ports not working

jegbai

We just bought a Lennar built home and discovered that the ICX 7150 is not functioning. The previous owner said he never also used it. I have 2 Access points connected to this switch. The switch powers up but the ports do not have any power and not also transmitting data. This means my APs are not powering up. I also connected a computer to the switch to confirm that the ports work but there was no connectivity. I have troubleshooted this down to the switch since I have eliminated a possibility that the cables may be the issue. I have used a different switch and this worked. How can I get support for this?

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pinky_ruckus

Hello @jegbai ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Switch powers up and the ports doent work on your newly purchased Lennar Home.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

jegbai

Switch image.jpeg

jegbai

Hello, As you can see, there are no light on the POE ports even if they are connected. The only light on are the power light, (green) and the Syst amber light. I hope this helps.

pinky_ruckus

Hello @jegbai ,

Greetings!

Thank you for sharing the response.

From the response you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

jegbai

Hello,

I went through the 2 solutions proffered, but non worked. After resetting the switch, all light continued flashing endlessly, until i power cycled the switch and it will be back to the amber and green light again ( stock in boot mode). I tried this a number of times and it still did not work before I proceeded to solution 2.

I downloaded all the required software and the firmware update, connected the the switch with RJ45 to my laptop and USB-USBC to laptop as well. After entering the commands in PuTTY, the ping on 192.168.0.2 ( which is my laptop) return not alive, meaning there was no connection to the switch from my laptop.

Please advice next steps. I f you need images, please enable image sending so I can share.

SAMMYT

running into same issue, any steps would be greatly appreciate it.

pinky_ruckus

Hi @jegbai ,

Greetings!!!

Thank you for sharing the response.

We appreciate the information you've provided regarding your efforts to perform software recovery on the RUCKUS ICX-7150-C12P Switch.

As you mentioned that you are getting a 'ping not alive' error during the software recovery process, we recommend temporarily disabling the Windows firewall.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article on Fixing “host 192.168.0.x is not alive” error during the Switch Software Recovery Process

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-n...

Please note, you must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together for Software Recovery process as described in steps 2 & 3 in the guide link.

Please feel free to reach out if you have any further concerns or queries.

Thank you once again for your patience and cooperation.

Best regards,

Pinky Rajendran
RUCKUS, Lennar Home Community

jegbai

This has now been solved, and switch is working. Thank you for your help.

pinky_ruckus

Hello @jegbai ,

Greetings!

Thank you for sharing the response.

We are glad to know that you were able to complete the Software recovery and and is resolved now.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.