We have 4 access points. All of them had no lights lit. We disconnected the power, turned everything back on and reset them. They are now all lit up. When devices connect through them, there is no internet connection. please help!
Hi @kbigle
Greetings!!!
Thank you for reaching out to RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are encountering issues with RUCKUS Wi-Fi via Access Points.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
To better assist you, could you please provide the following information:
1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.
3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.4. Please let us know the status of the lights on the ALL 4 access points. Include a photo showing the access points' light status.
Please upload these photos to your RUCKUS account before proceeding.
Should you have any further questions or concerns, feel free to reach out.
We appreciate your cooperation and look forward to resolving this matter for you promptly.
Best regards,
Imran Sanadi RUCKUS Lennar Home Community
I trust this message finds you well.
I kindly request an update on the status of the issue so that we may proceed further with resolving it.
Thank you.
Best regards,Imran SanadiRUCKUS Lennar Home Community
I have not received a reply. The issue remains.
Thank you for the response.
Please refer to my initial response and help with the queries.
Refer to your post link:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Access-Points-rebooted-No-internet-connection/m-p/96360#M21700
Thank you again.
Imran Sanadi
RUCKUS Lennar Home Community.
Yes, the system was previously operational. We unplugged the power to it and reset the main connection. Power came back to all 4 units. The first 2 lights are orange and the last light is green. The Lennar wifi is showing on our devices as available to connect to, but when we select it, we are not getting internet access. We are able to connect to wifi through Verizon Fios and that is working, but the signal does not carry to the 3rd and 4th floor of our house with that.
Thank you for the response and the information.
As you have not uploaded a Picture of the RUCKUS ICX-7150-C12P Switch, please provide a photo showing the full switch panel with cable connections to the switch ports. (Refer to the below screenshot)
Please let me know if you have any queries in this regard.
Thank you again for your patience.
https://share.icloud.com/photos/02btmCC6TO6b-Dlk71AIXkw9A
