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Lost all connection

oyaylaci

I had Xfinity router connected to Lennar wifi/Ruckus, but my Ring doorbell and Schlage wasn't connected to the wifi. So as recommended, I tried to turn off 5g on my unleashed app, and not still ring and keypad are not working and I lost all connection to Ruckus. I can't even log in to Unleashed app anymore, it says IP address can't be found and I also can't connect with unleashed.ruckuswireless.com. AP has two solid green lights. How do I fix this??

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imran.sanadi@commscope.com

Hi @oyaylaci

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS Wi-Fi via Access Points.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please upload these photos to your RUCKUS account before proceeding.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

oyaylaci

The first one is the main floor AP, the second one is upstairs. My Xfinity connection is working fine, but Ruckus WiFi completely disappeared. The Ruckus set up is at the garage.

imran.sanadi@commscope.com

Hi @oyaylaci

Thank you for your response and update.

Please follow the steps outlined below:

1. Unplug the Ethernet cable of the Access Points from the RUCKUS Switch ports, then reconnect them.
2. Reboot your Internet Service Provider's (ISP) Router by unplugging it from the power outlet and then plugging it back in.
3. Once the ISP Router is up, check if the Access Points are operational and their Wi-Fi network is visible.

Please let me know if you observe any progress after completing these steps.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community