Ruckus ICX7150 Has Disconnection and No Traffic

Question

From 3 days ago, my house Ruckus ICX7150 router device does not provide consistant internet connection. Sometime the internet connect is completely gone and sometimes even websites such as searching google will load after 2 3 minutes with very slow traffic.

I checked the internet connection with AT&T the internet provided and they ran a full tests and observed the problem is with the Ruckus router and wifi and not At&T.
I have AT&T Smart Home Manager app as well to run the test and prove it to you as well.

pinky_ruckus · Answer

Hello @kabiliravi ,

Thank you for the update.

I completely understand the situation.

I'll keep the ticket open for you, and please take your time to try the suggested steps when you’re able.

If you encounter any issues or have further questions, feel free to reach out. I’m here to help!

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

kabiliravi · Answer

Hi, Thank you so much for your direction. Due to a lot of work and requiring consistent internet, I was not able to connect back the ICX router and I have to use directly AT&T wifi and connect my mandatory device to that wifi.
I will definitely try your direction this coming week. Please do not close this ticket

Thanks

pinky_ruckus · Answer

Hello @kabiliravi ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.