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Re: How to change Network Name from Lennar-XXXXXXX (2nd Owner)

I have run into a similar situation. Moved in to a new lennar home as 2nd owner. The Lennar-****** already existed but despite me using the password present in the sticker, it said failed internet. I did have my internet provider move my fios service to the new house and connected the router with the mesh. Still no internet. Just 3 configure me networks and one Lennar-****** network.

I just factory reseted all the APs and the main ruckus in the garage and now even the Lennar-****** has disappeared. How do I make this work?

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imran.sanadi@commscope.com

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are trying to reset the RUCKUS Access Points in your recently moved Lennar Home.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the RUCKUS Access Points factory reset process.

/kb/articles/7-how-to-factory-reset-your-ruckus-r510-r310-access-point-and-set-up-a-new-wi-fi-network-ssid

Please NOTE: There must be only ONE Access Point connected to the Switch during the factory reset process. For example, if you have 3 Access Points in your case, remove the cables of any TWO Access Points, and perform the factory reset on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and they will sync up with the configurations from the factory reset Access Point.

Please follow the above process and let me know if you are stuck at any point during the process or let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Thank you for your reply

I tried resetting with the videos provided above. Now it says "couldn't get IP address". The 1 access point connected is showing orange light for 2.4 and 5G options. Occasionally it turns green but no connection what so ever.

imran.sanadi@commscope.com

Thank you for the update.

Please note, that Amber lights on 2.4G and 5G is a normal behavior.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please make sure to connect the devices as per the below explanation.

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

After connecting the devices as per the above description, please check if you can access Internet via Access Points and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Thank you

I think I was finally able to connect using the initial AP i plugged in and reset. I just had to switch the wiring done by the fios people. I connected the remaining APs and came to the 2nd floor. I don't think the Hotspot switched and I am getting weaker signals from the 1st floor?

What to do next? Do I need to use the configure me ids for all APs of the house?

imran.sanadi@commscope.com

Thank you for your response and update.

Once you reconnect the remaining Access Points to the switch after performing the factory reset, they should synchronize and operate within a single Unleashed system.

You can continue using the same Wi-Fi network/SSID created during the factory reset. Since, this network will be broadcasted by all the APs with consistent performance. Ignore, configure.me network/SSID.

If you have any further questions or need additional assistance, please feel free to reach out.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

I think I spoke early. It was connected briefly and now it says connected without internet again. Also I'm getting the configure me ids for the 3rd floor. Not sure what is going on. I did everything correctly.

imran.sanadi@commscope.com

Thank you for the response and the update.

Please help me with the below queries.

1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please upload these photos to your RUCKUS account before proceeding.

Help me with ALL the above queries. Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Communit1

I am unable to upload photos because of the size. Is there no other way to resolve this via video chat or in person visit? This is really challenging.

imran.sanadi@commscope.com

Thank you for the response and the update.

Apologies for the inconvenience.

Please use the below drive link to upload the images.

https://drive.google.com/drive/folders/1bi2LOVqXDZvv_SU188gEc5_vwTt4jhfD

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Hello

I had to hire someone for in-person evaluation. They had to switch the wiring and reset multiple times. My fios router still cannot accommodate one AP for the loft as there are no ethernet ports available but at least everything else is working for now.

I wonder if it would be helpful for the future residents to have at least video or phone conferencing options for such complex cases rather than having to hire someone from outside.

imran.sanadi@commscope.com

Thank you for the response and the update.

Glad to know that it is now working.

If all the ports are accommodated, you can connect a small normal switch. If you need only 2 outlets, the best way is to use an ethernet splitter with 2 outlets. Please refer to the below screenshots for the same.

Basic switch with 5 ports:

Ethernet splitter with 2 outlets:

Hope this helps.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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