My switches were working fine, I had no power outage, they just suddenly stopped working. I have a green power light and amber system light. I've tried resetting multiple times (unplugging, using paperclip to reset while plugging back in) but the lights all just flash amber from (PoE, Stat, USB, etc) on my ICX 7150-C12P.
I tried the instructions for a software recovery but continue to get the "is not alive" message on PuTTY. I turned off all firewalls (Windows and BitDefender), closed PuTTY and Tftpd64 then reopened both and tried the commands again. I continued to get the "is not alive" message. I tried accessing Ruckus using a USB-C cord and an ethernet cable. I used the two methods separately. When I went to my network connections on an older windows computer, I had two ethernet devices showing, both with a red "X". I selected the first one and configured the IP address, subnet mask, and default gateway. When I got the "is not alive" message, I tried again using a newer laptop that does not have an ethernet port. So when I got to the point to setup the network connection, there was no Ethernet network to select, so I could not continue.
I tried remote access as another option. I downloaded and ran the IP address finder software but did not see anything for Ruckus. I pulled up my Verizon internet account and identified the MAC and IP address for Ruckus CPE Wifi Bridge and Ruckus R510 Access Point. I tried putting the IP address into PuTTY using Telnet and SSH to access the switch remotely. Neither worked. I did not even get a password prompt when trying SSH. PuTTY simply gave an error message and stopped working using both methods. I'm at a loss as to what else to try.
