APs will no longer power up after power outage

Question

We had a power outage yesterday and the APs will no longer light up with power. The switch in the basement lights up but nothing going to the APs. I have reset the switch in the basement and cycled thru the cat 5 cables. I also restarted my router. I also took the AP off the ceiling and reset it and still no lights power on. I have 2 and they both are not working. Any guidance? This is for a lennar home.

pinky_ruckus · Answer

Hello @Smyff3 ,

Thank you for the response.

I am glad that it is up and running now.

As per the previous response, the Switch was stuck in the boot mode as the SYST lights was showing as Amber.

The lights turned green as the reset was completed successfully, the reset might work after multiple attempts.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Smyff3 · Answer

I reset it about 30 times with no luck. While I had it hooked up to my computer and in putty it would would open up a putty window but it wouldn’t let me type. I then looked at my switch and everything was green. So my guess is just connecting to the com5 was enough to knock it out of boot? Seems weird but it’s working now.

pinky_ruckus · Answer

Hello @Smyff3 ,

Greetings!

Thank you for sharing the response.

From the response you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.