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Can't connect to ICX7150 switch

JJY

Based on the behavior of my network I appear to have the SPR code problem after a recent power outage. The problem I have now is that I can't seem to log-in to the switch. I know the switches IP address, but can't ping it from the AP, from an ethernet connection in the house, or directly connected to the switch via ethernet cable to laptop. I've tried using PuTTY but no answer from the switch. What am I missing?

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Accepted answers

imran.sanadi@commscope.com

Hi @JJY

Greetings!!!

Thank you for the response and the update.

Please reboot (unplug and plug into the power outlet) your Internet Service Provider's (ISP) Router once and perform an IP Scan once again and check if you see the RUCKUS ICX-7150-C12P Switch IP Address.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and try to access it.

If still you are unable to get the IP address of the Switch, the only option left is to get CLI via console access to the Switch.

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard OR Console cable Rj45 to USB (Any one cable- please refer the guide)

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Please let me know if you need help at any point and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

All comments

imran.sanadi@commscope.com

Hi @JJY

Greetings!!!

I hope this message finds you well.

Thank you for reaching out to the RUCKUS Lennar Home Community and for providing the details regarding your issue.

Based on your description, it appears that your RUCKUS ICX-7150-C12P switch is encountering a SPR code issue following a power outage, and you are currently unable to log into the switch.

To proceed, could you please confirm that you are using the correct IP address for the switch? You should be able to see the Switch Dashboard when checked in a web browser, if you are using the correct IP address. Please refer to the screenshot below for confirmation:

If you are indeed using the correct IP address, please attempt to log in via the CLI using Telnet option. For detailed instructions on how to access the CLI through SSH and Telnet, please consult the following RUCKUS Lennar Knowledge Base article:

/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

Please let me know if this resolves the issue or if further assistance is required.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

JJY

I am guessing a bit at the IP. I'm using the IP that was assigned to the switch a year or so ago. When I run an IP scan now the switch does not appear, only the AP appears.

imran.sanadi@commscope.com

Hi @JJY

Greetings!!!

Thank you for the response and the update.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and try to access it.

If still you are unable to get the IP address of the Switch, the only option left is to get CLI via console access to the Switch.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Please let me know if you need help at any point and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

JJY

CLI via console did the trick. Thank you!