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Ruckus 5G

dtsteinb

I have my laptop connected to my Ruckus and when I do a speed test I can't break 100mbps and I am on a 200mbps line. If I use the modem Xfinity sent and connect to that 5G I get the 200mbps. Is this ruckus not capable of real 5G speeds or do I need to configure something?

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imran.sanadi@commscope.com

Hi @dtsteinb

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering internet speed issues.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please upload these photos to your RUCKUS account before proceeding.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

dtsteinb

The Ruckus is currently working. I can connect me devices to it. I recently went from 100mbps to 200mbps and decided to do a speed test. That is when I noticed anything connected to the Ruckus cant break 90mbps. When connected to the router from Xfinity then I am getting the 200mbps.

I have 2 access points. I included pictures of both showing the lights I cant take the switch off the wall but every port is flashing Green. I do not see any of the ports being amber.

If you need anything else please let me know. There is no picture of a camera for me to insert the pictures of the access points.

Thanks,

David

dtsteinb

I have 2 access points. I included pictures of both showing the lights I cant take the switch off the wall but every port is flashing Green. I do not see any of the ports being amber.

If you need anything else please let me know.

Thanks,

David

imran.sanadi@commscope.com

Hi @dtsteinb

Thank you for your detailed response and the information provided.

Could you please also share a picture illustrating the cable connections for the RUCKUS ICX-7150-C12P switch? This equipment will be installed in the network closet. For reference, please see the screenshot below.

I appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

dtsteinb

I included the best picture I can take. I really do not want to unmount this.