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Lennar woes - stuck in routing

Kevind

I have a ICX-7150 that’s stuck in routing mode and I need to get it into the switch code so I can upgrade it however I can’t serial connect to it and can’t locate an IP for the device. Any suggestions?

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Squozen

Do a factory reset and then it will drop back to the default IP address?

Kevind

Tried the factory reset method, system flashes all amber lights for upwards of 20 minutes and doesn’t stop until you power cycle it and then the system led is Amber, tried it several times

Kevind

Already tried that and then the system was flashing amber on all LEDs for 20 minutes doing nothing. Power cycled and then the system led is Amber, did it again and same result over and over.

Kevind

Already tried that and then the system was flashing amber on all LEDs for 20 minutes doing nothing. Power cycled and then the system led is Amber, did it again and same result over and over.

pinky_ruckus

Hello @Kevind ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working and not getting IP address.

Could you please let us know the answers to the below queries to assist you better?

Was there any power outage before you started facing the issue?
Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Kevind

here is the status of the system. The issue occurred after a power outage 2 years ago and I’ve lived with this ever since and finally getting to cleaning up Lennars mess.

pinky_ruckus

Hello @Kevind ,

Thank you for the response and sharing the pictures.

From the response you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Kevind

I had to go through the second option and restore the entire image on the system, now that I've done that the system is up but there is no access to it. I've tried the super and sp-admin combo but no luck, what would the credentials be set to?