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Access Points with no power after outage

Rachael

Hello,

I had a power outage last night, but when the power turned back on my Ruckus R510 Access Points did not turn back on. I do have internet access through my internet providers router (Cox). I have unplugged my ruckus CX 7150-C12P several times and plugged back in. The CX 7150-C12P does have a green light indicating that there is power. The access points to not have any lights turned on. I’ve tried accessing my network through the unleashed app, but I get an error and am unable to. Please help me restore power to my access points. Thank you!

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imran.sanadi@commscope.com

Hi @Rachael

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Access Points have no power after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
As you mentioned you have Green light on the Switch, kindly let me know about the SYST light . Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please upload these photos to your RUCKUS account before proceeding.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Rachael

Hey Imran!
yes no problem. I did some digging on other posts and I think part of the issue is that it is stuck in boot mode. I did follow all of the steps listed in other posts, by unplugging and also resetting, but none of that has worked. The lights still show with green for power and amber for the other setting and there are no lights on either of my access points (2)

imran.sanadi@commscope.com

Hi @Rachael

Thank you for your response and the detailed information provided.

Regarding the reset attempt, could you please confirm if you have tried it multiple times? If not, we recommend performing the reset again.

For additional guidance, please refer to the RUCKUS Lennar Knowledge Base article on troubleshooting: /kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

If resetting the device with a paper clip does not resolve the issue, the next step would be to perform a software recovery on the switch, as outlined in the article.

Should you encounter any difficulties or require further assistance during this process, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Rachael

Hey Imran,

I have tried resetting with a paperclip 10-15 times and that does not work. Can you provide step by step instructions for the next step in troubleshooting? With images and a video if available?

thank you!

Rachael

Hey Imran,

I have received my RMA and my lights are now all green and power has been restored to the access points. I see my network back on my list of WiFi options but I am unable to connect to it. It just keeps spinning on my phone and I’ve tried to forget and rejoin but that doesn’t do the trick. I’ve provided screenshots. Please assist.

Rachael

Hey Imran,

I wanted to provide additional information as I’ve continued to read through other forums and follow the steps, but have not been able to resolve the issue still.

I followed the instructions to access my ap and find the IP address for my new ruckus but was unable to locate it. I’ve downloaded the fing app and entered every single device IP address into my browser and none pull up any sort of ruckus log in.

I then go into the unleash app and try changing the login destination but it says that it is unable to find it. I do not remember the password for the ruckus app but when I try to reset the password it tells me that I am not connected to a ruckus network which I can not do because my device will not connect and I can not find the appropriate IP address.

also noting that there are green lights on both of my access points and I have tried rebooting my router and also deleting and reading the ruckus app.

imran.sanadi@commscope.com

Hi @Rachael

Greetings,

We apologize for any inconvenience, but please be advised that the RMA process for this case/post thread has been completed and the matter is now closed.

To facilitate further assistance, we kindly request that you submit a new case/post on the Lennar Community portal, including a detailed description of the issue.

Thank you for your understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community