Login information is incorrect. Please try again.
Hello @ja ,
I hope this message finds you well.
Thank you for your response and for providing the information.
I apologize for any inconvenience this situation may have caused. To resolve the issue you are experiencing, it is necessary to access the RUCKUS Unleashed system. Since you do not have the login credentials and cannot log in with the default credentials, the only viable solution is to perform a factory reset of the Access Points.
To execute a factory reset, it is required to press and hold the reset button located at the rear of any one of the Access Points for approximately 15-20 seconds and follow other steps as described in the AP factory reset article I shared with you in one of my communications.
If you encounter any difficulties following these steps, we recommend seeking assistance from a technician or external support.
Please let me know if you have any further questions.
Thank you for your patience and understanding.
Best regards,
Imran Sanadi RUCKUS Lennar Home Community
Hi @ja
Greetings!
Thank you for contacting the RUCKUS Lennar Home Community.
I hope you are doing well.
I understand that you need assistance logging into the RUCKUS Unleashed mobile application and are unsure of the username and password.
Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ .
You should see the Unleashed dashboard as shown in the below screenshot.
Please try using the default credentials provided below in a screenshot:
Please note that these credentials are case-sensitive, so ensure that you use capital letters where required.
Please confirm once logged in on a web browser. If you have any further questions or encounter any issues, please let me know.
Thank you again for your patience and understanding.
Best regards, Imran Sanadi RUCKUS Lennar Home Community
I cannot login using any of these passcodes. It indicates that I am not connected the the network when I am which is shown on my home network. I need to change the passcode and update the firmware.
It indicates my password is wrong. I tried all
Thank you for your response and the update.
As mentioned previously, please try accessing the system using a laptop on a web browser. Please confirm if you can login on the web browser.
I cannot on a web browser
I am on a regular computer
Could you please provide a screenshot of the issue you are encountering when trying to access Unleashed on a web browser?
Hi @ja,
Thank you for your response and update.
Could you please once again attempt to log in again using your username and password? If you are unsure of these details, please try using the default credentials I provided earlier.
Thank you once again for your patience.
I have been communicating since yesterday and no one is able to help me
Apologies for the inconvenience.
If the login credentials are still not working, the next step would be to perform a factory reset on the RUCKUS Access Points.
Please refer to the following RUCKUS Lennar Knowledge Base article for detailed instructions on the factory reset process:
/kb/articles/7-how-to-factory-reset-your-ruckus-r510-r310-access-point-and-set-up-a-new-wi-fi-network-ssid
Follow the steps outlined in the article, and let me know if you need any assistance during the process.
I have no idea how to do this my routers are high up on my ceiling. They were installed upon buying this home. There is absolutely no support for people who bought Lennar Homes.
This is not a solution
