Ruckus showing wifi but cant connect

Craggs69

Can someone please assist? We had a power outage after a storm, and I have many home devices connected to the Ruckus. I have followed all the reset procedures, and all green lights are on. However, the Ruckus can detect the Wi-Fi signal, but the connection wheel keeps spinning and won't connect.

I have a Frontier unit, and the Wi-Fi is working fine, but all my Amazon home products operate through the Ruckus. Can someone offer a solution, please?

imran.sanadi@commscope.com

Hi @Craggs69 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

I appreciate the information you provided. 

Based on your description, it appears that your RUCKUS setup is experiencing intermittent internet connectivity issues following a power outage. 

This problem may be related to a Routing Code (SPR) issue.

For detailed information and troubleshooting steps, please refer to the following RUCKUS Lennar Knowledge Base article:
/kb/articles/2-fixing-ruckus-icx-7150-c12p-switch-routing-code-spr-issue-using-command-line-interface-cli

Please follow the instructions outlined in the article. If you encounter any difficulties or need further assistance during the process, feel free to let me know.

Thank you for your patience and understanding.

 

Best regards,  
Imran Sanadi  
RUCKUS Lennar Home Community