I am yet another unfortunate homeowner who received Ruckus equipment in my house. I have a ICX 7150 with 3 APs. The APs are working fine and i updated the firmware on them. The issue is the switch.
The problem: I have internet connection; if I cycle the power on the switch the system boots up and immediately I have top internet speed in every corner of the house. The problem is within 24 hours or even shorter sometimes the internet speeds plummet to a crawl. When I login on the app I have noticed how the switch shows up as "disconnected" and it won't "ping". Now I have spent HOURS reading the guides and then downloading all this technical stuff like putty and TFTP in hopes of upgrading the firmware on the device. The result is that I have now wasted an absurd amount of time with no progress. Here are the methods I have tried:
- TFTP and Web GUI: spent a whole afternoon following the guide and it doesn't work because I can't login to the switch and yes I did all the recovery steps as recommend and nothing worked. No the username and password are not any of the potential username/passwords you guys have listed. I
- Console: Does not work because in the instructions you guys provided the "COM number" never shows up like it does on the example screenshots.
- I even tried to do everything on MAC OS and once again the guides are outdated. Entering those commands in terminal no longer works.
Whenever I look up ways to troubleshoot these issues I just run into even more complicated and technical instructions by the Ruckus support staff. I know these products are not meant for home use and I'm not sure whether Ruckus or Lennar is responsible for this failed misadventure but it's absolutely awful that there is no support besides a forum where the support staff acts like every homeowner is an IT guy. I would like to request a new ICX switch and preferably one that isn't an outdated brick with an elusive username and password.
