Timeout

Question

Dear all,

We can't change the timeout inactivity to more than 10 minutes. Is there a way to increase it? (Zonedirector 3000 - firmware 9.8)

Thank you for your help

michael_brado · Answer

Hello, I'm afraid you are hitting ER-1553.  Engineering mistakenly reduced the Inactivity Timeout maximum from 500 minutes to just 10 minutes in 9.7.2.0.9 and 9.8.0.0.373 (GA) release.  Later
firmware has restored the 1-500 minute inactivity timeout value.

unknown · Answer

Hi Cordelia,

Thank you for your prompt reply.

I want to set inactivity timeout to 120 minutes. I know currently i cannot able to do it.

But I request Ruckus to change this function in zone director. It is very inconvenient for our students to use our WIFI connections.

Kindly help solve this issue.

Thank you,

Thanikasalam

cordelia_cordel · Answer

Hello Thanikasalam,

If the user session indicated on the ZD states that it will be terminated after 10 minutes, if you enter 11 minutes I don't believe it will accept that value.

I hope this helps. Are you asking for a feature request or how to understand the inactivity timeout feature?

Thanks,

Cordelia