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Purchase Ruckus zonedirector second hand

sander_groen

I have basically 2 questions regarding purchasing a second hand zonedirector (1200).

- Can the hardware be registered to myself, instead of the original buyer? (I know I can register the S/N via my own ruckus account but I want to know if the ownership of the device can be transferred to me?

- Is it possible to buy a support contract for a second hand zonedirector 1200? Or even Zoneflex R500 AP for that matter?

Thanks!

Rgds,

Sander

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unknown

I'll "me too" this one - we often find customers that simply can't buy new and are more than happy with older, sometimes prior-gen enterprise gear as opposed to brand new consumer junk. Was really hard to get a straight answer on this from a few of the resellers we spoke to.

sander_groen

I'm a home enthusiast with 2 zonedirector 1200 to be redundant. 🙂 I don't understand why this seems to be so difficult as I also have hit a wall asking ruckus about this.

unknown

Needless to say, like many other people, I freelance in IT and having affordable lab equipment at home is a big plus. It also steers my purchasing recommendations - if a vendor makes it easy for me to learn and deploy their gear, they end up getting more recommended.

To be fair, the whole licensing process is screwy. We bought a ZD1200 and a dozen APs a few weeks back. The extra AP licenses took OVER A WEEK to be processed by Ruckus, causing us to miss a few deadlines. We had all the equipment and we were just waiting on some guy in a cubicle to "approve" licenses we already paid for. All new equipment, just to be clear. I'm told by our reseller and an Arris rep that long turnarounds on releasing licenses that are paid for is common.

michael_brado

I'm more than happy to answer all your questions!

Please schedule receipt of your equipment and licenses ahead of your installations,
especially if you need additional APs to the number supported by the model of ZD.
I'm sorry Bway's update took a week.

If you're considering buying used equipment, ask for the Serial Number. Call/Chat
with Ruckus support https://support.ruckuswireless.com/contact-us and be sure thedevice wasn't RMA'd by an original owner, but never returned...! Warning: eBay has many of these.
You cannot register controllers or APs that were previously RMA'd but not returned,nor purchase further Support contracts.That said, there are plenty of ZD1000/7962, ZD1100/7363/7982 deployments still
running happily on the 9.3.4.0.21 and 9.10.2.0.53 releases respectively, that are stillunder an RTF (return-to-factory, you pay shipping to/we pay shipping back) return policy.BTW Sander, ZD1200 is still on the long term support roadmap, vs the EOL model ZD1000/1100 that I mentioned.

sander_groen

Hi Michael, I have chatted with support but they couldn't answer some of my questions. Can I send you my serial numbers so you can check? And how can the ownership be transferred to me? Thanks.

michael_brado

I'll look up your serial numbers. I'm not sure how the transfer is handled, but should be doable in the system.

sander_groen

Great thanks Michael!

sander_groen

Hi Michael any luck with my serial numbers? Thanks!

michael_brado

What is your ZoneDirector Serial Number please?

Bottom label, or WebUI - Dashboard, System Overview

sander_groen

231508000476 and 24150800258. Thanks.

andrew_moore_17

Hi Michael,

Wonder if you can help - I just had a chat with the support link you posted above and the guy there said ruckus would not issue new licences for second hand kit. I was looking at a zd1100 with six ap licences that I want to upgrade to ten licences. Is this possible? Will ruckus sell more licences for second hand kit like this? The ZD is coming from an IT refurbisher taken from a school I think.

Thanks,

Andy.

michael_brado

Sorry, we do not warranty/license any "second hand" equipment, only hardware sold directly from a Ruckus reseller.
Too often, the "second hand" equipment was reported faulty, and replaced with new thru an RMA. Therefore, previous S/N equipment is not supported (was supposed to have been returned/destroyed).
I'd ask for your money back, and buy Ruckus equipment from an authorized reseller (which will come with warranty/licensing).

andrew_moore_17

Ok. Thanks.

I've not bought the zd1100 yet, I have some 7321 APs that I've been using as great standalone APs and wanted to see how they fit together with a ZD and had the offer of a cheap zd1100. I'm not after warranty or support, just licences to be able to run all my 7321s from the ZD. I'd read elsewhere that others had had ownership of equipment transferred to them but not seen anything about purchasing additional AP licenses as a one off.

It's really for my own use as a Wi-Fi lab to get familiar with the kit so I can't really justify spending on new equipment ATM.

Thanks,

Andy.

michael_brado

Hm, I'm afraid you won't be able to purchase more licenses. And although our ZD1100 went End of Sale in 2015, if you find one from a "trustworthy" source,

(since I made my official statement above), if it has as many licenses as needed (base was only 6 APs), we *do* provide the last/latest firmware without support.

https://support.ruckuswireless.com/software/1932-zd1100-9-10-2-0-73-mr2-refresh5-software-release

Supporting all the AP models listed in the associated Release Notes:
https://support.ruckuswireless.com/documents/2567-zonedirector-9-10-2-mr2-refresh5-release-notes

unknown

Thankfully it is easier to get a temp AP activation , so you can at least deploy whilst the guy in cubicle hovers his mouse over the approve button.It can be embarrasing at times when the customer is looking at you slightly worried.