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Ruckus ICX 7150-C12P wired internet connected and working but no wireless network.

lennarhome21

I have a Lennar home and AT&T Fiber for a few years. I have had issue with Ruckus before but most of the time rebooting would resolve it, until today.

My Ruckus has dropped wifi network today and after rebooting it comes up but dropping soon after (cannot find Wifi network name on Computer and phone). The smart home hub and all other devices that are wired connected to the other ports of the Ruckus ICX 7150-C12P switch still works. And my wireless network from AT&T modem/router also works.

I've tried to rebooting the Ruckus switch a few times but the problem still persists. Can you please advise?

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Accepted answers

imran.sanadi@commscope.com

Hi @lennarhome21

Greetings of the day!!!

Thank you for your time and patience.

Based on the troubleshooting conducted and our discussion in private chat, it appears that your ICX-7150-C12P Switch is consistently encountering a fatal PoE error when attempting the upgrade through various methods on the CLI. Despite trying all available options, the issue persists. It’s a symptom of hardware failure. Therefore, the most appropriate course of action would be to initiate an RMA (Return Merchandise Authorization) for the switch unit, essentially replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

All comments

lennarhome21

Status update:

I can confirm there is wired connectivity from the switch. In the picture, The black ethernet cable farthest to the right is connected to my computer and it is green lit.
other smarthome devices connected to the switch works
There are no power to the 2 AccessPoints. No lights on both APs and there are no light in the ports where the 2 blue cable are plugged in.
I had tried to switch the AP cable to different port but still no light on and no power to the AP.

Other issues while troubleshooting:

I had identified the IP address of the switch and get to the login screen, but unable to login using my dashboard password.
I had downloaded putty and ruckus driver to try console in the switch, but getting this error while typing in the IP
when selecting Serial for USB instead of IP, I got the "PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power." That keep running nonstop.

Please let me know if there’s anything I can do to resolve this issue. From the support articles I read, looks like I’d have to do a factory reset. However, I am concern that I cannot do it with the ability to access the console’s dashboard or command line?

imran.sanadi@commscope.com

Hi @lennarhome21

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not working with RUCKUS Access Points and has no power.

Could you please try to log into the CLI using the Telnet option as described in the below RUCKUS Lennar Knowledge Base self-help article?

Here is a guide on how to access the CLI:

/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

If you are unable to get the CLI Access please try to log into the Switch dashboard on the Web browser and confirm if you can log in there.

Please let me know if that works.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

lennarhome21

hi there, thanks for your response. Please see status output below:

telnet@ICX7150-C12 Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12 Switch#show version
Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserv ed.
UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
(24723488 bytes) from Primary SPS08061a.bin
SW: Version 08.0.61aT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110 )
Compiled on Sun Jun 25 09:25:15 2017

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3205P049
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 1 day(s) 6 hour(s) 35 minute(s) 8 second(s)
The system started at 00:02:09 GMT+00 Sat Jan 01 2000

The system : started=cold start

Power Capacity: Total is 124000 mWatts. Current Free is 77800 mWatts.

Power Allocations: Requests Honored 27 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On Off 0 15400 n/a n/a 3 main supply voltage low
1/1/2 On Off 0 15400 n/a n/a 3 main supply voltage low
1/1/3 On Non-PD 0 0 n/a n/a 3 n/a
1/1/4 On Non-PD 0 0 n/a n/a 3 n/a
1/1/5 On Non-PD 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 15400 n/a n/a 3 n/a
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Off 0 0 n/a n/a 3 n/a
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 Off Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 0 46200

telnet@ICX7150-C12 Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 78a6.e140.2750
1/1/2 Down None None None None No 1 0 78a6.e140.2751
1/1/3 Up Forward Full 1G None No 1 0 78a6.e140.2752
1/1/4 Up Forward Full 100M None No 1 0 78a6.e140.2753
1/1/5 Up Forward Full 100M None No 1 0 78a6.e140.2754
1/1/6 Down None None None None No 1 0 78a6.e140.2755
1/1/7 Up Forward Full 100M None No 1 0 78a6.e140.2756
1/1/8 Up Forward Full 100M None No 1 0 78a6.e140.2757
1/1/9 Down None None None None No 1 0 78a6.e140.2758
1/1/10 Up Forward Full 100M None No 1 0 78a6.e140.2759
1/1/11 Down None None None None No 1 0 78a6.e140.275a
1/1/12 Up Forward Full 100M None No 1 0 78a6.e140.275b
1/2/1 Down None None None None No 1 0 78a6.e140.275d
1/2/2 Down None None None None No 1 0 78a6.e140.275e
1/3/1 Down None None None None No 1 0 78a6.e140.275f
1/3/2 Down None None None None No 1 0 78a6.e140.2760
mgmt1 Down None None None None No None 0 78a6.e140.2750
telnet@ICX7150-C12 Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
01.8.7 Build 021

Hardware
Version
----------------
V2R2

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
6 6 0 12 0 0 2

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 6 0.000 W 46.200 W

telnet@ICX7150-C12 Switch#show interface brief

lennarhome21

I had also tried to enable the PoE per another post, and after that all 12 ports have admin state now. However, the 1/1/1 and 1/1/2 port where the APs plugged in still have that "main supply voltage low" error.

lennarhome21

hi Imran - thanks for following up.

I try to follow the Options 2 steps to update the Switch, downloaded all the necessary files and software. However, I'm stuck in the step when upgrading the boot:

My Tftpd64's server interface IP keep reverting back to "127.0.0.1 Software loopback interface 1" after I change it to my computer's IP address.
When I start upgrading process in Putty App, I received a "TFTP to Flash Error - code 5" error.
telnet@ICX7150-C12 Switch#copy tftp flash 172.21.224.1 spz100114.bin bootrom
telnet@ICX7150-C12 Switch#TFTP session timed out
TFTP to Flash Error - code 5
I tried using that default IP in the command but also getting the same tftp timeout error
telnet@ICX7150-C12 Switch#copy tftp flash 127.0.0.1 spz100114.bin bootrom
telnet@ICX7150-C12 Switch#TFTP session timed out
TFTP to Flash Error - code 5

Since I got that error. I have also tried option 1 to upgrade via usb. But when running the command line to copy the bootrom in step17, I am now stuck with the "PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power." loop error. Can you please look at the below and advise next steps on either Option 1 or Option 2?

telnet@ICX7150-C12 Switch#mount disk0
External USB not present.
telnet@ICX7150-C12 Switch#mount disk0
External USB is already mounted.
telnet@ICX7150-C12 Switch#show files disk0
F 58697783 SPS08095nufi.bin
F 786944 mnz10114.bin
F 29829112 SPR08080f.bin
D 16384 [----] disk0/System Volume Information

89313839 bytes 3 File(s) in disk0

telnet@ICX7150-C12 Switch#show flash
Stack unit 1:
Compressed Pri Code size = 24723488, Version:08.0.61aT211 (SPS08061a.bin)
Compressed Sec Code size = 28314668, Version:08.0.61aT213 (SPR08061a.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225
Code Flash Free Space = 1311703040
telnet@ICX7150-C12 Switch#show version
Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserv ed.
UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
(24723488 bytes) from Primary SPS08061a.bin
SW: Version 08.0.61aT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110 )
Compiled on Sun Jun 25 09:25:15 2017

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3205P049
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 6 day(s) 6 hour(s) 43 minute(s) 29 second(s)
The system started at 00:04:59 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Switch#copy disk0 flash mnz10114.bin bootrom
Flash Memory Write (8192 bytes per dot)
telnet@ICX7150-C12 Switch#...................................................... ...........................................
SYNCING IMAGE TO FLASH. DO NOT SWITCH OVER OR POWER DOWN THE UNIT(65536 bytes pe r dot)...
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
..PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
.PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.

Copy Done.
telnet@ICX7150-C12 Switch#PoE Fatal: Vmain (48V) fault has forced all ports on s lot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.

Can you please advise?

Thanks

imran.sanadi@commscope.com

Hello @lennarhome21

Greetings!!!

I hope this message finds you well.

Thank you for your prompt response and the update provided.

I noticed that you are currently using the USB drive method for the upgrade process. Could you please once attempt the upgrade using option-2 from the upgrade article instead?

Please try this method and let me know if it resolves the issue. If you encounter any errors during the process, kindly share a screenshot of the error message.

Thank you once again for your patience and understanding in this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

lennarhome21

hi Imran,

I did try option 2 first before trying option 1 with USB. This is the issue and error message I receive from Option 2 upgrade:

My Tftpd64's server interface IP keep reverting back to "127.0.0.1 Software loopback interface 1" after I change it to my computer's IP address.
When I start upgrading process in Putty App, I received a "TFTP to Flash Error - code 5" error.
telnet@ICX7150-C12 Switch#copy tftp flash 172.21.224.1 spz100114.bin bootrom
telnet@ICX7150-C12 Switch#TFTP session timed out
TFTP to Flash Error - code 5
I tried using that default IP in the command but also getting the same tftp timeout error
telnet@ICX7150-C12 Switch#copy tftp flash 127.0.0.1 spz100114.bin bootrom
telnet@ICX7150-C12 Switch#TFTP session timed out
TFTP to Flash Error - code 5

lennarhome21

hi Imran - any Suggestions for the error above ?

imran.sanadi@commscope.com

Hello @lennarhome21

Thank you for your response and the update provided.

Please ensure that you are using the correct IP address of the TFTP server. You can find this information using the command prompt with the 'ipconfig' command.(Refer images below)

Kindly verify and check with the correct IP address.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

lennarhome21

hi Imran - yes I had followed that step and get the IP of my computer. It seems that the issue I encounter is when I select that IP (172.21.224.1) in tftpd64 interface, after a few minute it reverts back to the 127.0.0.1 Software loopback interface 1"

I suspect that is why it cause the session timeout error in putty while I run the boot command

telnet@ICX7150-C12 Switch#copy tftp flash 172.21.224.1 spz100114.bin bootrom
telnet@ICX7150-C12 Switch#TFTP session timed out

TFTP to Flash Error - code 5

imran.sanadi@commscope.com

Hi @lennarhome21

Thank you for the response.

Please check your private texts for further steps and reply there itself. (Refer to the below screenshot- it will be at right top corner on the this website portal)

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

imran.sanadi@commscope.com

Hi @lennarhome21

Greetings of the day!!!

Thank you for your time and patience.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.