Hello I’m in a lennar home in Houston. After we got power back the ruckus will not power up. I have tried plugging it into another plug. It was plugged into a surge protector during the outage.
Hi @Multop
Greetings!!!
Thank you for reaching out to RUCKUS Lennar Home Community.
I hope this message finds you well. We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.
To proceed with resolving the issue with your ICX-7150-C12P Switch, we kindly request that you follow the steps outlined below:
1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.
2. Capture both pictures and a video of the switch, focusing on the following:
- The status of the lights on the switch.
- The cord connected to the switch.
- The switch plugged into a working power outlet.
We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:
Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:
Kindly shoot a video similar to the EXAMPLE Video provided in the link.
In the video, please ensure to capture the following:
1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.
2. Simultaneously, display the light status on the switch.
https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing
Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.
Thank you for your cooperation, patience, and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community
I posted pictures already. I’m not buying something to show you there is power to the plug. I am perfectly capable of testing a plug to see if there is power. I have done that and tried plugging in the unit. It does not power on. There are no lights. Please give me another option!
Thank you for the response.
I'm having similar issue post hurricane except my device is stuck and won't boot up. Honestly haven't received much assistance in the way of actionable help on this forum. I tried calling local company repping this equipment but haven't successfully found a solution.
Hello @bullseyeward3
Greetings!
I hope this message finds you well.
Regarding the case raised by @Multop, it has now been closed. To prevent any confusion with previous posts, please create a new post here on the RUCKUS Lennar Support detailing the specific problem you are experiencing. Include a thorough description of the network issue and any troubleshooting steps you have already taken. This will enable us to provide you with accurate guidance and support.
Thank you once again for your understanding.
Imran Sanadi RUCKUS Lennar Home Community
