Help, it says The username:[admin] does not exist. I tried other user names and not sure what else to do from here.
I have a mac and I am not able to connect using the VCP drivers. I tried using the dmg and brew with various cables, but the /dev/cu.SiLabs_Serial never shows up.
Hi @jaxily
Greetings!!!
Thank you for contacting Lennar Home Community.
Hope you are doing well!!!
Thank you for the detailed information you shared.
As per the case description, I understand that you are unable to log into the RUCKUS Unleashed system.
Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ?
Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.
If you don’t know the login username/password, please try using the default username and password provided below.
Once you are able to log into the Unleashed system, please refer to the below RUCKUS Lennar Knowledge Base self-help articles and upgrade your RUCKUS Unleashed Access Points to the suggested version.
/kb/articles/9-ruckus-unleashed-access-points-upgrade-process-to-the-recommended-firmware-version
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Greetings!
I trust this message finds you well.
I kindly request an update on the status of the issue so that we may proceed further with resolving it.
Thank you.
Best regards,Imran SanadiRUCKUS Lennar Home Community
