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ICX 7150-C12P very slow

6423prl

June 29th we had a power outage in the area and when it rebooted the speeds were extremely slow (ex. cannot open websites, house apps not working, cannot stream videos, etc). I have checked these message boards and tried several things and it is still not working:

- restarted the switch / APs

- updated the firmware

- tried to re-add the switch on the portal (right now it shows disconnected and Unleashed system only supports ICX firmware version 08.0.90 or later.)

- tried the steps to view/update the route code using Putty ..... and so many other recommendations but nothing works!

Can someone contact me directly to help walk me through this? I'm a regular person working from home and need my network up ASAP. 6423prl@gmail.com

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imran.sanadi@commscope.com

Hello @6423prl

Greetings!!!

Thank you for your response and update.

To ensure compatibility with newer versions, please connect the Ethernet cables to any of the 12 available ports.

I recommend performing a factory reset on your RUCKUS Access Point and setting up a new Wi-Fi Network/SSID.

For detailed instructions on the factory reset process, please consult the RUCKUS Lennar Knowledge Base self-help guide available here:
/kb/articles/7-how-to-factory-reset-your-ruckus-r510-r310-access-point-and-set-up-a-new-wi-fi-network-ssid

If you have any questions or need further assistance, please feel free to reach out.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

All comments

imran.sanadi@commscope.com

Hi @6423prl

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community for support.

I acknowledge the challenges you are facing with your RUCKUS setup and intermittent internet connectivity following a power outage.

Based on the information provided, it appears to be a Routing Code issue.

To assist you in resolving this matter, please refer to our comprehensive self-help article in the RUCKUS Lennar Knowledge Base. This article provides detailed steps to troubleshoot and resolve the issue with your RUCKUS ICX 7150-C12P Switch:

/kb/articles/2-fixing-ruckus-icx-7150-c12p-switch-routing-code-spr-issue-using-command-line-interface-cli

Should you encounter any difficulties or have further questions while following these steps, please do not hesitate to reach out.

Your patience and cooperation are greatly appreciated as we work towards resolving this issue promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

6423prl

I ran the putty prompts as suggested and the version showed that is was on the right SPS code: "UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d
(25968884 bytes) from Primary SPS08080d.bin"

and the flash showed Primary as SPS and secondary as SPR.

I ran the copy flash and reboot prompts anyway. While it was rebooting, I got an error message: "Network error: Software caused connection abort" but for about 30 minutes it seemed like it was fixed because the download speed was extremely fast (500mbps)! Then it reverted back to being less than 1mpbs.

I checked the version again and it's still the same but the flash now shows both primary and secondary are SPS and still extremely slow. Please advise:

NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Sec Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
Code Flash Free Space = 1190277120

imran.sanadi@commscope.com

Hi @6423prl

Greetings!!!

I trust this message finds you well.

We appreciate the information you've provided.

Upon reviewing your case, it appears that your Switch is currently running on an older non-UFI version (08080d).

To ensure optimal performance tailored for Lennar Homes users, we recommend upgrading your Switch to the latest recommended version (08095g).

For detailed guidance on the upgrade process, please consult our RUCKUS Lennar Knowledge Base self-help article available at:
/kb/articles/1-how-to-upgrade-ruckus-icx-7150-c12p-from-non-unified-forwarding-image-ufi-to-a-stable-ufi-version

Should you encounter any challenges during the upgrade process, please do not hesitate to reach out to us. We are here to assist you every step of the way.

Thank you once again for your cooperation and patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

6423prl

I upgraded the primary and seconday flash but the unit is still extremely slow on the download. I am getting less than 1 mbps download, and 32mbps upload (my plan is for 500mbps / 35mbps). Below is a screenshot of the version and flash now, please advise!

Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.14T225 (mnz10114)
Compressed Sec Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Code Flash Free Space = 1038815232
SSH@ICX7150-C12-Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on May 6 2022 at 23:24:50 labeled as SPS08095g
(31457280 bytes) from Secondary SPS08095g.bin (UFI)
SW: Version 08.0.95gT211
Compressed Secondary Boot Code size = 786944, Version:10.1.24T225 (mnz1012 4)
Compiled on Thu Apr 21 06:08:52 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3852Q385
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 19 minute(s) 36 second(s)
The system started at 23:27:04 GMT+00 Fri May 06 2022

imran.sanadi@commscope.com

Hi @6423prl

Thank you for the response and the update.

TO check further, please help me with output of the commands mentioned below:

please execute the following commands and provide the outputs:

enable

show version

show inline power

show inline power detail

show interface brief

show lldp neighbors detail

show ip address

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

6423prl

here you go:

SSH@ICX7150-C12-Switch>enable
No password has been assigned yet...
SSH@ICX7150-C12-Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on May 6 2022 at 23:24:50 labeled as SPS08095g
(31457280 bytes) from Primary SPS08095g.bin (UFI)
SW: Version 08.0.95gT211
Compressed Primary Boot Code size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3852Q385
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 49 minute(s) 29 second(s)
The system started at 23:28:15 GMT+00 Fri May 06 2022

The system : started=cold start

==========================================================================
========== WARNING: Boot-monitor version mismatch!!! ==========
========== Please use "show boot-monitor" command for details ==========
==========================================================================
SSH@ICX7150-C12-Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 77800 mWatts.

Power Allocations: Requests Honored 12 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On On 3300 15400 2P-IEEE Class 3 3 n/a
1/1/2 On On 3200 15400 2P-IEEE Class 3 3 n/a
1/1/3 On On 3200 15400 2P-IEEE Class 3 3 n/a
1/1/4 On Non-PD 0 0 n/a n/a 3 non-standard PD
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Non-PD 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a
-----------------------------------------------------------------------------
Total 9700 46200

SSH@ICX7150-C12-Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.8 Build 004

Hardware
Version
----------------
V2R4

Device HW version : 0:V2R4 1:V2R4
Device Temperature(deg-C) : 0:50 1:54
Device Status : 0:Good 1:Good

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
12 0 3 9 0 9 0

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 12 9.700 W 46.200 W

SSH@ICX7150-C12-Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 1G None No 1 0 c0c5.209f.b2a3
1/1/2 Up Forward Full 1G None No 1 0 c0c5.209f.b2a4
1/1/3 Up Forward Full 1G None No 1 0 c0c5.209f.b2a5
1/1/4 Up Forward Full 1G None No 1 0 c0c5.209f.b2a6
1/1/5 Down None None None None No 1 0 c0c5.209f.b2a7
1/1/6 Down None None None None No 1 0 c0c5.209f.b2a8
1/1/7 Up Forward Half 10M None No 1 0 c0c5.209f.b2a9
1/1/8 Down None None None None No 1 0 c0c5.209f.b2aa
1/1/9 Down None None None None No 1 0 c0c5.209f.b2ab
1/1/10 Down None None None None No 1 0 c0c5.209f.b2ac
1/1/11 Down None None None None No 1 0 c0c5.209f.b2ad
1/1/12 Down None None None None No 1 0 c0c5.209f.b2ae
1/2/1 Down None None None None No 1 0 c0c5.209f.b2b0
1/2/2 Down None None None None No 1 0 c0c5.209f.b2b1
1/3/1 Down None None None None No 1 0 c0c5.209f.b2b2
1/3/2 Down None None None None No 1 0 c0c5.209f.b2b3
mgmt1 Down None None None None No None 0 c0c5.209f.b2a3
SSH@ICX7150-C12-Switch#show lldp neighbors detail
Local port: 1/1/1
Neighbor: c803.f52b.18c0, TTL 102 seconds
+ Chassis ID (MAC address): c803.f52b.18c0
+ Port ID (MAC address): c803.f52b.18c0
+ Time to live: 120 seconds
+ System name: RuckusAP
+ System description : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\
sion: 200.15.6.112.54"
+ System capabilities : bridge, WLAN access point, router
Enabled capabilities: bridge, WLAN access point
+ Management address (IPv4): 10.1.10.119
+ Port description : "eth0"
+ Link aggregation: capable, but not aggregated
+ 802.3 MAC/PHY : auto-negotiation enabled
Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,
100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD
Operational MAU type : 1000BaseT-FD

Local port: 1/1/2
Neighbor: c803.f52a.9aa0, TTL 119 seconds
+ Chassis ID (MAC address): c803.f52a.9aa0
+ Port ID (MAC address): c803.f52a.9aa0
+ Time to live: 120 seconds
+ System name: RuckusAP
+ System description : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\
sion: 200.15.6.112.54"
+ System capabilities : bridge, WLAN access point, router
Enabled capabilities: bridge, WLAN access point
+ Management address (IPv4): 10.1.10.88
+ Port description : "eth0"
+ Link aggregation: capable, but not aggregated
+ 802.3 MAC/PHY : auto-negotiation enabled
Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,
100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD
Operational MAU type : 1000BaseT-FD

Local port: 1/1/3
Neighbor: 4cb1.cd1f.92e0, TTL 118 seconds
+ Chassis ID (MAC address): 4cb1.cd1f.92e0
+ Port ID (MAC address): 4cb1.cd1f.92e0
+ Time to live: 120 seconds
+ System name: RuckusAP
+ System description : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\
sion: 200.15.6.112.54"
+ System capabilities : bridge, WLAN access point, router
Enabled capabilities: bridge, WLAN access point
+ Management address (IPv4): 10.1.10.79
+ Port description : "eth0"
+ Link aggregation: capable, but not aggregated
+ 802.3 MAC/PHY : auto-negotiation enabled
Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,
100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD
Operational MAU type : 1000BaseT-FD

SSH@ICX7150-C12-Switch#show ip address
IP Address Type Lease Time
10.1.10.33 Dynamic 169976
SSH@ICX7150-C12-Switch#

6423prl

and here is one more for the boot monitor warning above in case you need it also:

SSH@ICX7150-C12-Switch#show boot-monitor
Stack unit 1:
Current Version : 10.1.14
Recommended Version: 10.1.24 (Mismatch)

imran.sanadi@commscope.com

Hi @6423prl

Thank you for the response and the update.

Please perform the below commands once and check if boot-code matches.

enable

copy flash flash primary

Additionally, could you please share a picture showing the cable connections to your RUCKUS ICX-7150-C12P Switch? (Refer to the below screenshot for the same)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

6423prl

boot monitor still has the same mismatch. and I do not have permission to upload images. please advise

imran.sanadi@commscope.com

Hi @6423prl

Thank you for the response and the update.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

6423prl

20240711_120405 (1).jpg

imran.sanadi@commscope.com

Hello @6423prl

Thank you for your prompt response and for sharing the details with us.

Upon reviewing the provided picture, it appears that the ethernet cables from the ISP’s router (modem/router combo), access points, or other devices are connected to incorrect ports on the switch panel. They should be connected to any of the 1 to 12 ports, as indicated in the screenshot below. Kindly disconnect the ethernet cables, plug them into the correct ports, and proceed to reboot both your RUCKUS switch and ISP router by unplugging them from the power outlet and plugging them back in.

After completing these steps, please verify if you are able to get stable Internet connectivity via the R510 Access Points' Wi-Fi network without any issues.

Please confirm these actions and feel free to reach out if you have any questions or require further assistance. We appreciate your patience and understanding as we work to resolve this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

6423prl

Hi - the cables have been in the same position for the last 4 years. I did move them as suggested just to see if it would make a difference, and unplugged everyting and there is no difference. please advise

imran.sanadi@commscope.com

Hello @6423prl

Greetings!!!

Thank you for your response and update.

To ensure compatibility with newer versions, please connect the Ethernet cables to any of the 12 available ports.

I recommend performing a factory reset on your RUCKUS Access Point and setting up a new Wi-Fi Network/SSID.

If you have any questions or need further assistance, please feel free to reach out.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

6423prl

Thank you - the last recommendation to factory reset the AP is what worked!

imran.sanadi@commscope.com

Hi @6423prl

Greetings!!!!

Thank you for your prompt response.

I am pleased to hear that the issue has been successfully resolved.

Your patience and cooperation throughout this process are greatly appreciated.

Should you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to assist you.

Wishing you a wonderful day ahead!

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community