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Re: Ruckus Lennar Home System not Hard Resetting

Doberman

My Ruckus ICX 7150-C12P is not working at all. When disconnecting and connecting the power cord back to it all the lights flash green and disappear. Reset doesn’t work

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imran.sanadi@commscope.com

Hello @McMac

Greetings!!!

Thank you for your response and the information provided.

To proceed with troubleshooting your RUCKUS ICX-7150-C12P Switch, please ensure it is plugged into a functioning power outlet. Kindly send us pictures and a video clearly showing the current status of the lights on the switch, along with the power cord connected to both the switch and the functioning power outlet.

Please use the below Drive link to upload the VIDEO. You can view example pictures and videos via the following link:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

The examples from the drive will guide you on how to capture and send the necessary visuals.

If you have any questions or need further assistance, please feel free to reach out. We're here to help.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

imran.sanadi@commscope.com

Hi @Doberman

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

imran.sanadi@commscope.com

Hi @Doberman

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Doberman

Will get pictures tonight

imran.sanadi@commscope.com

Hello @Doberman

Thank you for your prompt response and update.

I appreciate your patience while we work on resolving this issue. Rest assured, I am awaiting further details from you so that we can assist you promptly and ensure a resolution.

Thank you once again for your understanding and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Doberman

There is no ‘guide’ on how to send my video. I have uploaded my video to my drive.google but don’t know where to go from here.

Doberman

I emailed the video to your email address

imran.sanadi@commscope.com

Hi @Doberman

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.