This is the 2nd time this has happened to me, this time worse than the last. Unable to reset my Switch. After following suggestions on the forum, I reset my broadband connection, reset my router, and multiple times tried to reset the Switch itself using the paper clip method. Lights flash amber and then stay black. Same thing happened last year around the same time, effectively leaving me without internet (no internet = very angry toddlers). Based on previous conversations with other Lennar owners, I should be able to RMA the device and start over. Considering this has happened more than once, I think I'd rather have my money BACK and go with a new system that doesn't require an advanced degree in computer sciences every time I have a power surge (I think my AC turning on in a nearly new house set it off). Here's the Google Drive link with pictures and videos of the issue.
Please advise on how to make this return/exchange as quick as possible as my partner and I both work from home and the whole point of the Ruckus was to prevent dead zones for our wifi... like those I experience in my office.
