Access point is not powering and no wifi

Question

Both of my access point not powering and after power reset happened.

Tried reset in ruckus router and nothing helps .

Need direction to resolve and it was 6 year old as we got this installed when i moved to Lennar new home during 2018.  Not sure if we have any warranty still exists.

pinky_ruckus · Answer

Hi @sathishkumarrs ,

Greetings!

Thank you for your response and glad to know that the issue is resolved now.

Please contact us in future for any queries or concerns regarding the same.

We take this opportunity to thank you for your cooperation. We hope the service provided to you was satisfactory and hope you will have a wonderful experience with Ruckus Lennar Support in future too.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

sathishkumarrs · Answer

Thank you so much it helps and poe was off, enabled to on now and able to access poibt getting power as well and wifi working.

Thanks

Sathish

pinky_ruckus · Answer

Hello @sathishkumarrs ,

Greetings!

Thank you for the response and the update.

From the pictures that was shared, I understand  that the status of lights on the switch is Green and there are no lights in the access points. It is always good to check if the PoE is disabled or not.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to check if the PoE is disabled and to fix the issue if it is disabled.

/kb/articles/6-no-power-on-access-points-and-icx-7150-c12p-switch-with-green-lights-on-syst-pwr-and-poe-disabled

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.