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New homeowner: how to power and onboard WAP?

mcmessina3

I just moved into a Lennar home and there were three WAPs that look like this in the home: (picture link). I connected one to a new internet switch (model number TP-Link TL-SG105) and also connected my modem to the switch. I'm not seeing power go to the WAP via the power over ethernet cable. What else must I do to power the WAP? I tried to factory reset the unit, but I did not see any indicator lights. Please assist with this request; any installation or initialization steps would be appreciated. Thank you!

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imran.sanadi@commscope.com

Hi @mcmessina3

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are trying to set up your RUCKUS devices in your recently moved Lennar Home.

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Once you confirm the RUCKUS devices are connected as per the above description, You can try connecting to the Wi-Fi network from the RUCKUS Access Points using the credentials provided on the Networking Device holding cabin. (Please refer to the below screenshot)

If the login username and password don’t work, you need to factory reset your RUCKUS Access Points and configure them with a new Wi-Fi network/SSID. Please refer to the below RUCKUS Lennar Knowledge base self-help article for the Access Points factory reset process.

/kb/articles/7-how-to-factory-reset-your-ruckus-r510-r310-access-point-and-set-up-a-new-wi-fi-network-ssid

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

mcmessina3

I don't have the RUCKUS ICX-7150-C12P Switch. Is the switch I have from TP-Link acceptable for this solution?

imran.sanadi@commscope.com

Hi @mcmessina3

Thank you for your prompt response.

To ensure proper functionality, it is imperative that the switch features a PoE (Power over Ethernet) port. In the absence of a PoE switch, it will be necessary to utilize an external 12 VDC adapter to power the RUCKUS Access Point. For clarification, please refer to the enclosed screenshot.

Please be advised that if a RUCKUS switch is not employed, the switch will not be manageable through the RUCKUS Unleashed AP System and RUCKUS Unleashed Mobile application. Nevertheless, it will effectively serve its intended purpose of providing Wi-Fi network internet connectivity.

Should you have any inquiries regarding this matter, please do not hesitate to reach out.

Once again, thank you for your cooperation and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

mcmessina3

Thank you for your support. I plugged my Access Point into my switch via the power over ethernet cable. Why are the LEDs not on? What should I do to troubleshoot this without the RUCKUS Unleashed AP System and RUCKUS Unleashed Mobile application?

imran.sanadi@commscope.com

Hi @mcmessina3

Greetings!!!

I hope this message finds you well.

Thank you for your response and the update.

Based on the information provided, it appears that the switch you are utilizing may not support PoE (Power over Ethernet), which means it does not have the capability to transmit power to the Wireless Access Points (WAPs). As mentioned in my previous communication, in the event that the switch lacks PoE functionality, it is necessary to connect an external 12 VDC power adapter to the RUCKUS WAPs in order to supply power to them.

Should you have any further inquiries or require additional assistance regarding this matter, please feel free to reach out.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

mcmessina3

Thank you for your investigation and response. I failed to realize that the switch I ordered does not support PoE. I just ordered a new switch that should support PoE (model number is TP-Link TL-SF1005P). I will give this a try and also try to remember to keep this thread updated. I will receive the switch next week sometime. Thanks again for your help.

imran.sanadi@commscope.com

Hi @mcmessina3

Greetings!!!

Thank you for the response and the update.

Sure, please let me know if you need any help.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community