Spotty Wifi after power outage

Ab419

Hello,

We recently had a power outage and since then our wifi has been extremely slow and spotty. I know NOTHING about IT so when I read the responses in the other forum it’s like I’m reading another language. I also cannot get into the unleaded app it’s showing an error that says “you are not connected to Unleased Network” even though I’m connected to the WiFi we set up when we moved in. I am in a Lennar build and have had no issues for 3 years. Lennar walked me through setting everything up but now I am completely lost with horrible wifi. 

imran.sanadi@commscope.com

Hi @Ab419 

Thank you for reaching out to the RUCKUS Lennar Home Community. 

I trust this message finds you well.

We appreciate the information you've provided regarding the issue with your RUCKUS setup experiencing intermittent internet connectivity. 

After reviewing the case description, it appears that this problem may stem from a routing code issue on the RUCKUS ICX-7150-C12P Switch, particularly following a power outage.

To assist you in resolving this matter, I recommend consulting the RUCKUS Lennar Knowledge Base, where we have provided a self-help article addressing this specific issue. You can access the article via the following link: 

/kb/articles/2-fixing-ruckus-icx-7150-c12p-switch-routing-code-spr-issue-using-command-line-interface-cli

We have endeavored to make the instructions in the article as user-friendly and accessible as possible, even for those without extensive technical expertise. Please proceed with the steps outlined in the article, and do not hesitate to reach out should you encounter any difficulties along the way.

Thank you once again for your patience and cooperation in this matter.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.