Computer not able to connect to some specific SSID

Question

Dear All,

Is there any way to whitelist my computer's mac-address to few specific SSID.

I don't know why but my computer is not able to connect to few SSID but is able to connect to others.

There are total of 7 SSID broadcasting

I am able to connect to 3 SSID

I am not able to connect to 4 SSID.

All other devices old or new able to connect to  all 7 SSID

But when my PC try to connect, it just shows error: "Can’t connect to this network."

I don't use any VPN.

I have Ruckus Smart Zone 100

6.1.1.0.959

Ayush_Tripathi · Answer

Hello @bgh

Please check with the radius server vendor if any event logs is appear for your client device in the radius server.

bgh · Answer

Dear @Ayush_Tripathi

We have Mikrotik router and the radius authentication is from "Eleven OS"

Do you think we should check this with "Eleven OS"

Or can we check the log in "Mikrotik router"

Could you please advise on this.

Ayush_Tripathi · Answer

Hello @bgh

In case of the 802.1x authentication client devices should be authorized by the Authentication/Radius server.

Please check on the Radius server in the events logs to know the reason for the access denied for your laptop device.

If you are using the certificate based authentication, please check and upload the CA certs installed on the device.

Please refer the below document for the EAP authentication flow

https://docs.commscope.com/bundle/sz-6.0.0-aaaradiusinterfaceguide-sz300sz100vsz/page/GUID-3FD77FAC-4F23-4538-AC70-DA4C5A127E60.html