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Icx 7150 pending no ip

samuelsnipes

I’m having an issue with my switch box ever sense we had a power outage.

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Chandini

Hi Samuelsnipes

Thank you for reaching us

Could you please let us know if you are from Lennar Homes ?
Could you please help us with front panel picture of the switch ?
Is the switch model 7150-C12P model ?
Could you please let us know if you have access to console of the switch ?

Thanks

pinky_ruckus

Hi @samuelsnipes ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after a power outage.

Could you please let us know the answers to the below queries to assist you better?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2.Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3.May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

samuelsnipes

I have a Lennar home.
the switch is a 7150-C12P. I can console the switch, but I can’t access the switch via the unleashed app due to not having the username and password.

pinky_ruckus

Hello @samuelsnipes ,

Thank you for your response.

As per the shared information, I could understand that you are unable to login to the Unleashed App.

As you mentioned you are unable to use the unleashed app as you do not have the username and password, I would request you to please try login with the IP address of the AP and you should see the below-Unleashed dashboard

Once you see the above dashboard, please try to use the default combination credentials as mentioned below.

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community.

samuelsnipes