nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Wifi or AP not working after AT&T router upgrade

RFadtke

Hi...so no devices are working, echo, air condition controllers, TV etc. Is the AP not getting correct signal and or new network info? Thanks

Find more posts tagged with

Accepted answers

All comments

Chandini

Hi RFadtke

Thank you for reaching us.

Could you please let me know what is the AP model you are looking for help with ? Are you looking for assistance with AP or switch ?
Could you please let me know if you are from Lennar Homes ?
Which is the switch model you are using ? Could you share a picture of front panel of the switch ?

Thanks

RFadtke

Yes Lennar I think it's the 510 model I don't know what I need help with, I'm guessing because the wifi network and password changed so how does this equipment get the new login?

imran.sanadi@commscope.com

Hi @RFadtke

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after changing the Internet Service Provider (ISP).

This issue happens when the Access Points are unable to contact the new gateway after changing ISP.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

RFadtke

One AP please see the images I sent of all the equipment thanks!

RFadtke

here again

imran.sanadi@commscope.com

Hi @RFadtke

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch and R510 Access Point, they are in a normal state. Even connections seem to be correct.

Please note if your ISP modem is directly connected to the ICX-7150-C12P Switch, it doesn’t work only with Modem. The connection must be from a Router or Modem-Router combo device. Could you please confirm this once?

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

If the Switch is connected with a Router or Modem Router combo as described above, please unplug the ethernet cable from the Switch port and connect to any other 1 in-12 ports (as highlighted in the below screenshot) once you plug it into the other port, please reboot (unplug and plug from the power outlet) your ISP Router and the RUCKUS ICX-7150-C12P Switch once.