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ICX-7150-C12P

LowCoBuck

I recently purchased a home that came with the Lennar Smart home automation system. The home was built in 2020 and i'm the 3rd owner. The default WiFi Name shown on the Smart Panel is not being broadcast, i.e. not an available network when i search with my devices, so i'm assuming the original owner changed it. Unfortunately, they are not available to ask what the network name is (and password) nor does the 2nd owner i bought the home from know what it is. I'm assuming I'll need to reset the network but would like to confirm that this is the way to go. Any guidance is most appreciated!

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imran.sanadi@commscope.com

Hi @LowCoBuck

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are trying to set up your RUCKUS devices in your recently purchased Lennar Home. You are unaware of the Wi-Fi username/password.

Before you proceed with a factory reset, please make sure you have the RUCKUS devices connected as per the below guide.

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Once you confirm the RUCKUS devices are connected as per the above description, you need to factory reset your RUCKUS Access Points and configure them with a new Wi-Fi network/SSID. Please refer to the below RUCKUS Lennar Knowledge base self-help article for the Access Points factory reset process.

/kb/articles/7-how-to-factory-reset-your-ruckus-r510-r310-access-point-and-set-up-a-new-wi-fi-network-ssid

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

imran.sanadi@commscope.com

Hi @LowCoBuck

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

LowCoBuck

Hello

Thank you for checking with me and your recommendations. I will not be able to try to use the until this weekend.

thanks again

Brian

imran.sanadi@commscope.com

Hi @LowCoBuck

Greetings!!!

Thank you for your prompt response.

Certainly, I appreciate it. Please keep me informed regarding this matter.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

LowCoBuck

Hi Imran
Good news! I was able to get the network running again. It was a simple fix: The ISP installer used an incorrect port to connect the router/modem combination unit to the ICX -7150-C12P. He used the Out-of-band management port (#13 in one of the diagrams you sent) instead of one of the twelve ports used for the router and Access Points. I used one of the twelve ports then the default Lennar WiFi network was available and the password worked.

On two of the three R510 Access Points, I did have to unplug then plug-in the cable to reboot those devices. Based on the LED lights, all three access points now seem to be working properly. If i understand how the indicator lights work, when a device is connected to an Access Point either the 5G or 2.4G light will change from amber color to green. The 5G light went to green on my units. Does that sound correct?

I’ve seen some posts on the message boards about updating the R510 firmware. I’m assuming it’s been a long time since that was last done, if at all, since the access points were originally installed in 2020. Can you send me instructions for how to do that?

I want to thank you for your quick and clear responses with my questions and helping me get my network operating!

Thanks again,
Brian