Recently had a power surge run through my house and now my Ruckus devices aren’t working at all tried connecting it to a different outlet. No lights same results, seems to be completely dead. Looking for assistance with this issue, TIA.
Hi @Jtxa
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering up.
Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.
Please use the below link to upload a VIDEO:
https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Submitted
Thank you for the response.
As described in the previous post, please shoot a video showing a WORKING power outlet.
Thank you again.
Resubmitted
I’ve resubmitted the video, showing me plugging in the ruckus in a working outlet.
