Ruckus AP R320 not working

giovany8a

Hello. I noticed that my AP's are not on. I researched and troubleshooted the issue but I can't get them to work. I have also tried to reboot my Ruckus switch but I haven't been successful. In trying to do so, I get a row of blinking orange lights and a green power light. Please help. 

 

imran.sanadi@commscope.com

Hi @giovany8a 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below query to assist you better?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to the above query and let me know if you have any queries in this regard.

Thank you again for your patience.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.