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Ruckus access points

singleton15911

I have 2 Ruckus access points that are no longer working. I wrote on this Forum about 4 months ago and someone did email me back. If someone could contact me back at singleton15911@yahoo.com. I have sent several emails to Jerel Alexander but lately I have not gotten a response back in months. They were going to send out 2 new ones but I have not received them yet. Any information would be great.

R510 Access Point (2)

Stacie or Anthony

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imran.sanadi@commscope.com

Hi @singleton15911

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

singleton15911

1) It was working before, no power outage.2)Power is on green and the CLT blinks green. No other lights are on. 3)Yes 4)2 access points we have. One access point has no lights on.

We have two Ruckus Access Points R510

SN:261809010340

singleton15911

imran.sanadi@commscope.com

Hi @singleton15911

Greetings!!!

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch and the R510 Access Points, they seem to be in a normal status.

As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port. Reboot (Unplug and plug from the power outlet) your ISP Router and RUCKUS ICX-7150-C12P Switch once then try to connect to the Internet via Access Points.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.