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Ruckus WiFi not functional

Daneabernardo

Last week some workers finishing our basement cut power to the basement for about 30 minutes. After turning it back on, the Ruckus box and WiFi throughout the house has not been functional. The WiFi is visible and you can connect to it, but it doesn’t do anything. Work computer cannot VPN through it. Things do not load on mobile devices. The Spectrum cable modem and router are working fine, we are using the weak signal upstairs. I have power cycled and quick reset all boxes including the Ruckus device, but our normal WiFi option is not useable. Thank you.

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imran.sanadi@commscope.com

Hi @Daneabernardo

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

GWwillings

I have this same freaking issue anytime there is a power outage. Green LED lights on the switch, I can use the internet when I connect to the ISP Gateway, and WAP lights are all green. I am sick and tired of this switch as I have been dealing with this problem since I moved into the house. My question is can I use a TP Link POE Switch with the RUCKUS WAP's as I really do not like rebooting the ONT, gateway, switch and WAP's for the next half day until it reboots right. So I would much rather get a switch that I know will not decide to act like the special kid in school.

Daneabernardo

Imran,

1. and 3. Photos attached. There are two access points connected to the switch. One on the home main level, one upstairs. Both show the same green lights.
2. internet from our ISP is stable and normal.

GWwillings

Yep, that is what mine was showing as well and still no worky. I am ready to use this switch for target practice.

Daneabernardo

Imran, I apologize. The access point upstairs does show an orange light on the 2.4G light, second from the left. Unsure why I can’t attach another picture of it.

GWwillings

Mine were all green this morning, and did not work at all. I had to connect to the AT&T gateway until I got the ruckus switch to reboot and working properly. Only took half of the day as normal.

imran.sanadi@commscope.com

Hi @GWwillings

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Daneabernardo

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.