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3 lights are not lit on my AP

KLopez

I have 3 lights that are not lit on the AP and I have restarted it on the actual box in my tech cabinet and reset it as well.

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Sgatjens

Hi @KLopez

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).
4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Kind regards,

Sofia Gätjens

KLopez

Hello Sophia, I am not at home so I will answer the best I can before I upload a picture. You referenced and attached picture but there is none in this email.

There was a power outage about 3 weeks ago and nothing has been the same. There are two Ruckus’s in my house, one on each floor and of course the main box in my tech cabinet. The upstairs ruckus only has the power light on a blinking one on the CTL; none of the other lights are on. I reset the main box already last week by unplugging it and plugging it back in. Once power was restored the lights on the ceiling unit didn’t change so I reset it with the button. That didn’t change anything either. The downstairs ceiling unit does not have all 5 lit, only 4 and the middle light is the one that’s missing. This is an existing unit and was brand new in 2020. My ex husband is the one that set it all up and I haven’t had any issues until now but I can no longer ask him for his help. So here I am. I will upload pictures once I get home.

KLopez

Nope, that is not correct. I have already answered the questions that I can in my original and previous email including pictures.

Yarenis

Hi @KLopez

Thanks for the information provided, so far we can see the Access Point is powering up, however, is not getting an IP address, at this point, the best will be gaining access to the Switch and checking from there, I believe the orange connection in the RUCKS ICX7150 Switch is the connection from your ISP and the Switch, so please try to reset that connection, if the power light on both APs still blinking green, we still no getting an IP address from the ISP router so, let me add the guides that will allow you to gain access to the Switch and ones you gain access, you will run a list of commands and share the information with us.

— This guide will show you how to gain access to the Switch.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)

https://www.youtube.com/watch?v=YXR4xhkw3q8

(Tutorial for MAC)

https://www.youtube.com/watch?v=1AcJokMm78U

Now you have access to the Ruckus ICX7150 Switch, please run the next commands and share the results.

show lldp neighbors

show lldp neighbors detail

show version

show run

show arp

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

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KLopez

Sadly, this did not work. All applications and such were downloaded but it would not recognize the direct connection to the ruckus when using the cable and after all of the instructions were complete. I’m wondering if it’s better if the whole thing is shut down since it’s not working. I don’t know if it’s a bad cable, or AP or the main box. I need help.