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How to optimize speed

Jdoherty

I have the Lennar Home Ruckus ICX7150 with 2 R320 APs. The firmware on my swichc and APS is up-to-date. Since I want to have more reliable WiFi in my home office, I really only need the whole system to connect to two laptops. My internet provider is AT&T Fiber 1G.

Even though my master AP is much closer to my office than my ATT router, I actually have faster download/upload speeds on the router WiFi (and close to 1000 mgb/s when using an ethernet cable from my Ruckus to my laptops), but when I connect to my ruckus AP (with no other clients connected), the speed is worse than the ATT router WiFi signal.

Are there any settings that I can use to optimize the AP or WiFi settings on unleashed (the mobile app doesn't work on my iPhone, and I connect directly using the Ruckus IP) -- should I make it only 5 Hz, and then change the other settings or ....

Again I only want to optimize the system for speed for one or two devices (laptops). I am ok with not using it for anything else, I just cant have my Zoom meetings interrupted any longer.

Thank you

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Jayavidhya

Hi @Jdoherty

Greetings of the day,

Thanks for the detailed description of the issue,

Please refer to the below link which clearly explains all the causes of the issue and gives the solution to solve this issue.

/kb/articles/2-fixing-ruckus-icx-7150-c12p-switch-routing-code-spr-issue-using-command-line-interface-cli

If you have any doubt please reach out to me with the clear screenshot of the error you got while following the steps.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Jdoherty

Thank you @jayavidhya.

But, after reading the post by @imran_ruckus, I went to the Ruckus IP in my web browser, and when I click on the switch, I can se in General Info that I am running SPS (and not SPR). See:

Ruckus SPS.png

I dont think that I need to access the CLI since it says that I am running SPS. Again, I don't think that it is necessarily an error, but more of a question on how to optimize/maximize speed for a Ruckus dedicated to 1 - 2 clients (laptops). For example, should I tur off the 2.4 Hz radio? Should I disable the slave AP (I don't think that will make a difference, unless I'm mistaken)? Would changing the width f the radio from 20 MHz help?

Is there anything that I can adjust with the switch of AP to make it faster?

Ruckus switch.png

Thank you for your suggestions.

Jayavidhya

Hi @Jdoherty

Thanks for your response,

To understand the root cause of the issue please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Jdoherty

Here is the switch and the 2 APs.:

Here is the report from the master (front) AP:

'I just noticed that it lists 3 WLANs, and not 2. Keywest-AP is the regular WiFi network that I created from the APs and Keywes-AP5 is another WiFi network that I tried to use with only 5 Hz (I am not logged on to it now, but even if I am, there is no difference). I don't understaand why Keywest-AP is listed twice as 2 WLANs.

Thank you.

Jdoherty

Than you for replying. Out of the 3 WLANs -- from my ATT mode/router, both radio from AP/Ruckus and just 5 Hz from AP/Ruckus, my fastest (upload, download and shortltency) is still the one from ATT and not either from Ruckus even though the AP is much closer to te computer.

1. Why?

2 Can I change the radio width or characteristics to make this better?

Also, the only wat I can log into my Ruckus is through the IP name, Ruckus unleashed website and iPhone app don't seem to do anything -- what am I doing wrong?

Thank you!

imran.sanadi@commscope.com

Hi @Jdoherty

Greetings!!!
Thank you for the response and the information you shared.

Please try to create a separate WLAN for the 5GHz radio and check, as explained in my previous post.

Also please unplug and plug the ethernet cables into any other 1 in-12 ports as highlighted in the below screenshot.

Please check and let me know if that works.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Jdoherty

Thank you -- I tried that without much success. I even ried not plugging the slave AP back in, and using the master only.

Can I change the radio width or characteristics to make this better?

Also, the only way that I can log into my Ruckus is through the IP name, Ruckus unleashed website and iPhone app don't seem to do anything -- what am I doing wrong?

imran.sanadi@commscope.com

Hi @Jdoherty

Greetings!!!
Thank you for the response and the update.

As mentioned in my previous posts, please try to create a new Wi-Fi SSID for 5GHz video and check the Internet stability.

If that doesn't work, the only option left is to factory reset the Access Points. Please refer to the below Guide for the process.

/kb/articles/7-how-to-factory-reset-your-ruckus-r510-r310-access-point-and-set-up-a-new-wi-fi-network-ssid

As your Unleashed Application is not working, please uninstall and install the updated application from the App Store.

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.