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Need a switch replacement

Hugpinapple

I’m so tired of spending hours after hours to get the switch works after each power outage. It’s completely down this time. I’ve reviewed the knowledge articles and there’s no way I can complete the task nor I don’t have a Ethernet-abled laptop. Respectfully request a replacement switch with the stabled image version that I don’t need to worry about the power outage ever.

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Accepted answers

Jayavidhya

Hi @Hugpinapple

Thanks for your response,

Based on the troubleshooting done, tried unplugging and plugging the switch several times seems that the management port is not responding this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

All comments

Jayavidhya

Hi @Hugpinapple

Greetings of the day,

Thanks for your description,

Please note that we don't replace the chassis until you confirm that the hardware is damaged. Also for further troubleshooting steps please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Hugpinapple

Hi,

Thanks for the quick response. Please see photos below as requested. Also, I have tried multiple times of reset/restart the switch. And it’s still like this.

In addition, because my laptop doesn’t have a Ethernet port, can I use Ethernet to USB adapter when I perform software recovery?

Jayavidhya

Hi @Hugpinapple

Thanks for your response,

Based on the images you have shared it seems like the switch is stuck in boot mode. As you have already tried factory reset process and it doesn't work please try to perform the software recovery process using the below guide.

As you don't have ethernet port in your laptop you can use the ethernet to USB adapter to perform the software recovery process.

Here is the quick guide to perform software recovery process.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Hugpinapple

BLUF: It shows my Ethernet cable is unplugged. Can you tell me what should be corrected?

(I connected Ethernet cable between port 15 and my laptop through a working RJ45 cable. No lights on either end. I’ve also tried to connect it to port 9 and 10 on the switch, and still don’t work)

Thanks!

Hugpinapple

New issue experienced. Cant build connection between laptop and switch per instruction. My port is COM5(also tried all the rest ports), putty won’t shows anything once excuted.

Jayavidhya

Hi @Hugpinapple

Please try to connect the ethernet cable to the ethernet port on the switch and the laptop as mentioned below. Ethernet cable connected between the Out-of-band management port in the Switch to your computer Ethernet port.

If you don't have ethernet ports on your laptop please try to get a laptop which has ethernet ports and make the connection.

Please let us know if you have any queries in this regard.

Best regards,
Jayavidhya
Lennar Home Community