Acces points not working causing thermostat, ring and other devices not to work

Mel

Our access points went blank. Not sure when or how. There’s no lights on the one upstairs or downstairs. The main ruckus box shows green lights (none amber). Because of this, things like the downstairs thermostat, ring doorbell and other things are not working either. There’s also a black box named kevo that is not working. We tried resetting, unplugging and plugging back. Nothing seems to work. I have never touched these boxes for anyhting before and I don’t understand them. Please help…

imran.sanadi@commscope.com

Hi @Mel  

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Access Points are not powering up and your RUCKUS ICX-7150-C12P Switch is in a normal state with Green lights on PWR and SYST.

This issue may be due to the ports of the Switch getting disabled. Please refer to the below RUCKUS Lennar Knowledge Base self-help guide to troubleshoot this issue.

/kb/articles/6-no-power-on-access-points-and-icx-7150-c12p-switch-with-green-lights-on-syst-pwr-and-poe-disabled

Please follow the process as explained in the above guide and let me know if you need any help during the process.

Thank you again for your patience.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.