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Wifi (AP) Off

chris_chau

Ethernet is fine but none of the Access Points are working suddenly, Wifi network lost.

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chris_chau

I tried to login to the switch to check but unable to login neither via

http://unleashed.ruckuswireless.com/ or http://192.168.0.1/

chris_chau

the switch # is ICX 7150-C12

chris_chau

or how do I find the IP of the Master AP for me to log in?

imran.sanadi@commscope.com

Hi @chris_chau
Greetings!!!

Thank you for contacting RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

chris_chau

Hi Imran,

Yes it is. the switch is ICX 7150-C12 + 5 APs R320

For some reason all APs started to reboot and they kept rebooting for the entire day 10+ hours. Now 3 APs came back to normal and 2 are still rebooting on its own. I wanted to login to the unleash dashboard but unable to do so via: unleashed.ruckuswireless.com. Is there a different way for me to login directly via ethernet (LAN) from my laptop? What's the IP address?

imran.sanadi@commscope.com

Hi @chris_chau

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the response and the information you shared.

As per the case description, I understand that your RUCKUS Access Points are not working.

Please let us know the answer to the below queries to assist you better.

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.