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Some of the devices are not connecting after power outage

pjavvaji

Some of the devices are not connecting after the upgrade. I followed the instructions mentioned below article and switched SPR to SPS but the issue still exists.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Connectivity-issues-still-occuring-after-power-outage-2-days-ago/m-p/63478/page/4

Compressed Pri Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)
Compressed Sec Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compressed Sec Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

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Zairah

@pjavvaji

Could you please confirm from which version you attempted to upgrade?

Is the switch not connecting to Ruckus Cloud / Smartzone or it is not accessible at all even via console?

Please mention if there is any error message seen.

Regards,

Zairah Javeed
Sr Technical Support Engineer | L2 TAC Wired
support.ruckuswireless.com/contact-us

COMMSCOPE
now meets next

pjavvaji

It is accessible from the console and putty.

pjavvaji

switch is accessible from console. I am trying to upgrade to 08.0.90k

Zairah

Please give us brief where the devices are not connecting after the upgrade and what error message is it showing?

Also, match the configurations of switch post upgrade with the back up configurations.

Regards,

Zairah Javeed
Sr Technical Support Engineer | L2 TAC Wired
support.ruckuswireless.com/contact-us

COMMSCOPE
now meets next

pjavvaji

some of my laptops,IoT devices are not connecting. I didn't upgrade. I just rebooted the router.

Zairah

Please compare the current configurations to the old working ones and determine if there is a difference. As you may not have saved the configurations, and the switch may have lost few configurations after reset.

Please confirm if you are from Lennar Homes?

Regards,

Zairah Javeed
Sr Technical Support Engineer | L2 TAC Wired
support.ruckuswireless.com/contact-us

COMMSCOPE
now meets next

pjavvaji

WhatsApp Image 2024-01-08 at 8.09.05 AM.jpeg

As it shown, it keep spinning and never connects

imran.sanadi@commscope.com

Hi @pjavvaji
Greetings!!!

Thank you for contacting RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.