ZD1100 Upgrade issues

Question

I seem to be getting stuck trying to upgrade from 9.4.0.0 upwards regardless of version. I have tried 9.4.2.0 a number of times with no success. Please help

keith_redfield · Answer

It would probably be informative to connect a console cable and see what's happening more directly. This sounds likely to become an RMA.  And waiting up to :30 might bear fruit as well.

unknown · Answer

I have rebooted, reset the unit to Factory default, tried loading 9.4.2.29, 9.4.3.0.16 and onwards.

The system accepts the Image and directs me to a progress page but sits on 0% and goes nowhere else. After about 15-20 minutes nothing changes so I have to reboot and try again.

I have recently upgraded our in-house ZD1100 all the way up from 9.1.0.0 to 9.6.0.0.267 without an issue.

I have used IE, Firefox and chrome with the same result.

Am I just being impatient and it takes longer than 15-20 minutes sometimes?

unknown · Answer

Hello Matt,

Have you tried to reboot your ZD to free up some memory? The latest firmware release for 9.4 is 9.4.3.0.16 which you can download from this link:

https://support.ruckuswireless.com/so...

Before attempting any upgrade, do remember to save a backup config of your current version in case you need to do a rollback.

Cheers.