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New Owner After Previous Owner

atollefson12

I purchased a used Lennar home that has ruckus installed, as well as 2 access points in the ceiling. The previous owner has their own network still; how I can a change this?

I have read through all of these posts and can still not figure it out. I know my equipment is set up correctly but just cannot connect to the AP's. Please help.

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Jayavidhya

Hi @atollefson12

Greetings of the day,

Thanks for your detailed description,

Please confirm whether your devices are connected properly by using the below guide.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

atollefson12

Yes, all equipment is connected properly. The lights on the access points are as follows; power is green, CTL is green, Air is off, 2.4G is amber, and 5G is amber.

Jayavidhya

Hi @atollefson12

Thanks for your response,

Could you please share the image of the switch showing the LED status and the cable connections.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

atollefson12