Ruckus R510 Series issues with connecting to site

Question

I recently have had issues with my connectivity and I believe it is linked to the Ruckus Extenders. I have had AT& T come out and update all of my equipment and I am still having issues. I have to switch back and forth between networks.

I am now trying to access via the app, however, the network to connect to the extenders does not populate.

I have rebooted the ruckus extender and still no network has appeared.

please advise

imran.sanadi@commscope.com · Answer

Hi @Overlook19

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Overlook19 · Answer

Good Evening,

I have attempted several times with the reset, but I am still having major issues with my internet connection.

Jayavidhya · Answer

Hi @Overlook19

Thanks for your response,

Please try to reset your switch by using the below steps and let us know the result.

1-Try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Once you are done with the step please try to press the reset button using a paper click or a small stick

*  Remove power from the switch.
* Press and hold the Reset button while applying power to the switch.
* After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:
https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community