My Ruckus switch is showing amber color and access point lights are not on even after power cycling.

Question

I noticed no internet and no light on my access points. Then i've check my Lennar SW/WLC displayed an amber light only to power cycle several times with no success of restoring the APs.

here is the pic of the amber light.

I've tried all of these methods before and didn't work....

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

I've consoled into my ruckus ICX and this is what i see...even after trying to reset to default.

It's time for an RMA. The router hangs and does not respond to any keystrokes and is pretty useless.

imran.sanadi@commscope.com · Answer

Hi @sangimus

Greetings!!!
Thank you for the response and the detailed information you shared.

The switch will have its default configurations when you upgrade or perform software recovery. There are no additional configurations or modifications required.

The RUCKUS ICX-7150-C12P Switch should be on an SPS code for the Lennar Home users to avoid issues with Internet performance and connectivity.

Could you please let me know if your Switch is now back to normal with Green lights on SYST and PWR? If yes, please share the below CLI command output to confirm your Switch version and the running code on it.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

sangimus · Answer

Hi Imran,

I'm well but could be doing better. i've already upgraded and loaded the UFI 08095F and then 08095G. However, the during the upgrade i've delete the flash and the running configuration. So the image i've used was SPR08095gufi.bin and there is no default configuration at. So, is there default configuration you could send me for the lennar sw. I know i've installed the router image...so maybe a config for the SPR vs SPS?

let me know how to move forward.

Best,

Sang

imran.sanadi@commscope.com · Answer

Hi @sangimus

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your ICX-7150-C12P Switch has a Amber light on it.

Please follow the below Lennar Self help guide link which may help you get this issue resolved.

/kb/articles/4-fixing-ruckus-switch-with-an-amber-orange-light-on-syst-green-light-on-pwr-no-lights-on-aps

Please follow the guide and process once again. Let me know if you are stuck or need assistance at any step.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.