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ICX-7150 -C12P will not reset after power outage, system light continually flashes green.

Spencer

ICX-7150 -C12P will not reset after power outage, system light continually flashes green. I have done the hard reset a dozen times and it returns to a flashing green light on the system LED. I have done the software recovery several times and it still ends up going back to a flashing green light. below is the message I get after resetting.

Backtrace:

[<c0225518>] (hex_dump_to_buffer) from [<c0225a8c>] (print_hex_dump+0xa4/0x118)

[<c02259e8>] (print_hex_dump) from [<c01ca444>] (ubifs_dump_node+0x97c/0xbe0)

[<c01c9ac8>] (ubifs_dump_node) from [<c01a8224>] (ubifs_check_node+0x1c0/0x308)

[<c01a8064>] (ubifs_check_node) from [<c01af8e4>] (ubifs_scan_a_node+0xd0/0x1f4)

[<c01af814>] (ubifs_scan_a_node) from [<c01c1f80>] (ubifs_recover_leb+0x578/0x7e0)

[<c01c1a08>] (ubifs_recover_leb) from [<c01b11f0>] (ubifs_replay_journal+0xdd0/0x1540)

[<c01b0420>] (ubifs_replay_journal) from [<c01a5adc>] (ubifs_mount+0x1190/0x192c)

[<c01a494c>] (ubifs_mount) from [<c00d9bdc>] (mount_fs+0x14/0x40)

[<c00d9bc8>] (mount_fs) from [<c00f1bf4>] (vfs_kern_mount+0x50/0xf8)

[<c00f1ba4>] (vfs_kern_mount) from [<c00f4cc4>] (do_mount+0x1a8/0xc40)

[<c00f4b1c>] (do_mount) from [<c00f5acc>] (SyS_mount+0x7c/0xa8)

[<c00f5a50>] (SyS_mount) from [<c000a4a0>] (ret_fast_syscall+0x0/0x3c)

Code: 02a0cee5 cf00000a 010054e1 d100003a (0130f7e5)

[BrcdSoftlockup]: BUG: soft lockup - CPU#0 stuck for 690s! [mount:565]

---[ end trace 4f6ee43f2f722965 ]---

note: mount[565] exited with preempt_count 1

Segmentation fault

Mounting Config partition failed, non-recoverable file system corruption

Reformatting the flash, please download config and keys again ...

ubidetach: error!: cannot detach mtd2

error 16 (Device or resource busy)

ubiformat: error!: please, first detach mtd2 (/dev/mtd2) from ubi0

Formatting Doneubi0 error: ubi_attach_mtd_dev: mtd2 is already attached to ubi0

ubiattach: error!: cannot attach mtd2

error 17 (File exists)

ubimkvol: error!: UBI device does not have free logical erasebloubi1: attaching mtd3

cks

!!!ERROR:ubimkvol failed for config partition

ubi1: scanning is finished

ubi1: attached mtd3 (name "resources", size 512 MiB)

ubi1: PEB size: 1048576 bytes (1024 KiB), LEB size: 1040384 bytes

ubi1: min./max. I/O unit sizes: 4096/4096, sub-page size 4096

ubi1: VID header offset: 4096 (aligned 4096), data offset: 8192

ubi1: good PEBs: 504, bad PEBs: 8, corrupted PEBs: 0

ubi1: user volume: 1, internal volumes: 1, max. volumes count: 128

ubi1: max/mean erase counter: 1/0, WL threshold: 4096, image sequence number: 2109703266

ubi1: available PEBs: 0, total reserved PEBs: 504, PEBs reserved for bad PEB handling: 32

ubi1: background thread "ubi_bgt1d" started, PID 582

UBIFS (ubi1:0): background thread "ubifs_bgt1_0" started, PID 586

UBIFS (ubi1:0): recovery needed

UBIFS (ubi1:0): recovery completed

UBIFS (ubi1:0): UBIFS: mounted UBI device 1, volume 0, name "resources"

UBIFS (ubi1:0): LEB size: 1040384 bytes (1016 KiB), min./max. I/O unit sizes: 4096 bytes/4096 bytes

UBIFS (ubi1:0): FS size: 476495872 bytes (454 MiB, 458 LEBs), journal size 23928832 bytes (22 MiB, 23 LEBs)

UBIFS (ubi1:0): reserved for root: 4952683 bytes (4836 KiB)

UBIFS (ubi1:0): media format: w4/r0 (latest is w4/r0), UUID C0C4B1D3-A91F-41C1-96D9-1C56C51301CD, small LPT model

UBIFS (ubi1:0): full atime support is enabled.

Resource partition is mounted!!

Restore is Done

Kernel crashdump is disabled.

Backup is fine

dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000

Creating TUN device

Starting TPM Infra

Group tss and User tss created

kernel.hostname = localhost

hostname set to localhost

Starting TCSD Daemon

TCSD Up and Running

Enabling time stamp.

Starting the FastIron.

USER=root

HOME=/

GCOV_PREFIX=/fast_iron

ethaddr=d4:c1:9e:88:72:a5?

TERM=vt102

PATH=/sbin:/usr/sbin:/bin:/usr/bin

crashkernel=64M@0x70000000

ip=192.168.0.3:192.168.0.2:192.168.0.2:255.255.255.0:MN:eth0:off

SHELL=/bin/sh

PWD=/

i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2

i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2

!!!WARNING: Unable to read Filesystem information!!!

Total no. of blocks in FS = 0

Total no. of free blocks = 0

FIPS Disabled:PORT NOT DISABLED

platform type 90

OS>

Loaded Image SPS08080f from Pri Built on (UTC): Tue Apr 7 05:34:07 2020

Enabling Console Logging

Applying factory defaults..

flash_file=0.

INFO: startup config data is not available, try to read from backup

INFO: startup config data in the backup area is not available

Hotplugger Daemon Initialized ..

External USB disk is not mounted or plugged in.

set_board_level: gi_board_type = 116[ 803.281214] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb0e01000-0xb0e41000

[ 803.463811] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8d00000-0xb0d00000

DMA pool size: 134217728

PHY Reset De-asserted

sw_pp_sdk_init:137 ToR init

SOC unit 0 attached to PCI device BCM56160_B0

license: system does not have any SAU license, then set its default SAU option

Firmware version from File: 2.1.1

Pre Parsing Config Data ...

INFO: empty config data in the primary area, try to read from backup

INFO: empty config data in the backup area also

***********************************************************

Reading from Booted Active partition=0

***********************************************************

Per Dot(.) represents 65536 Bytes

................

***********************************************************

Writing to non-Active partition=1

***********************************************************

Each Dot(.) represents 65536 bytes

............

completed

Please advise. Thanks.

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Accepted answers

imran.sanadi@commscope.com

Hi @Spencer

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is unable to provide a console access and there is no IP Address getting assigned to it by the Router to access CLI. Even you tried to hard reset it. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

All comments

imran.sanadi@commscope.com

Hi @Spencer

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Spencer

None of the lights on the access point are on and just the power and system lights are on on the switch

imran.sanadi@commscope.com

Hi @Spencer

Thank you for the response and the information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch it seems to be normal and doesn’t require a software recovery. Please unplug and plug the Access Points ethernet cables from the Switch ports and check if they get power back.

If that doesn’t work, we need to check the Switch port configuration and fix it. Please follow the process explained in the Lennar Knowledge Base guide below may help you get this issue resolved.

/kb/articles/6-no-power-on-access-points-and-icx-7150-c12p-switch-with-green-lights-on-syst-pwr-and-poe-disabled

Before you proceed with the above process, I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port. If required reboot (unplug and plug from the power outlet) your Switch once after plugging it into the correct port.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Spencer

Plugged the ISP where you said, still no change. Also, you cant tell in the picture but the system LED is FLASHING green, shouldnt that be solid?

Spencer

So, like I said I changed the ISP connection and no change. As I stated before I have also done the software recovery step as well as trying the system upgrades. I have tried the 08090k, and then tried the 08080f so I could upgrade to the 08095 by using console access, all attempts still result in the System LED flashing green and no connection or POE. The start of my post has the details of what the system is saying. Please advise