Need help with icx 7150-c12p Dropping connection

Question

I recently moved in to a lennsr home that has the witch and two access points, i get connection, i was able to customize them through the unleashed site but my internet connection drops every 5 min. Is not my isp since as soon as i connect to my router inget connection.

is there a setting or anything i can do to orevent these drops ?

thanks

imran.sanadi@commscope.com · Answer

Hi @Gabinhox

Thank you for the response and the update.

Great! Good to know that you have copied the SPS code.

Please check and confirm once again if you have SPS code on both the partitions. (Refer to the below screenshot)

Please let me know if you have any queries in this regard.

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Gabinhox · Answer

never mind was able to access it and follow instruction. it did had the SPR on the secondary. followed the processes and will test and see if connection keeps dropping or it got fixed.

Thank you very much will let you know

Gabinhox · Answer

hello,

I im not able to see the switch address when i see the scan. i can see both access points but every time i type those address into the bar it takes me to the unleashed site.

if i log in into my isp router i can see an ip address assign to port one that has the name ICX7150-C12-Router. but when i try the ip that says there it doesn't do anything. on putty i am able to log in to both access points but not the switch it says connection time out.

could that be the problem ? what can i do ?

thank you